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Upwardly Global · 4 days ago

Senior Director of Research & Evaluation

United States

Full-time

Remote

Director/Executive

$160K/yr - $175K/yr

10+ years exp

Upwardly Global is an innovative organization dedicated to supporting foreign-born skilled job seekers in the US job market. The Senior Director of Research & Evaluation will be responsible for enhancing the organization’s impact measurement and research agenda, ensuring that insights inform program design and organizational strategy.

Non ProfitSocialTraining

Comp. & Benefits

Responsibilities

Serve as a strategic thought partner to executive and program leadership, helping the organization rigorously determine •what• we should measure, •why• it matters, and •how• those insights can meaningfully shape program design, product decisions, and organizational priorities

Update and evolve Upwardly Global’s theory of change to reflect organizational strategy, shifts in the labor market, and emerging service models

Refine current organization-wide KPIs and impact measures, ensuring clarity, alignment, and relevance across Direct, Connect, and Talent lines of work

Embed equity-minded and culturally responsive evaluation frameworks, ensuring measurement practices recognize diverse experiences, minimize bias, and reflect our mission

Lead the design of new methodologies to assess outcomes, long-term career mobility, employer and workforce partnership value, and systems change

Develop organizational learning including dashboards, synthesis documents, quarterly reviews, and cross-team learning forums that connect evidence to decision-making

Lead a proactive research agenda focused on workforce, immigration, economic mobility, and AI-driven shifts, translating insights into actionable guidance for program, product, and IT teams

Design and oversee mixed-methods evaluations to understand program effectiveness, user journeys, employer outcomes, and long-term impact

Manage external evaluation partners as needed, including scoping, research design, and synthesis

Produce timely, accessible findings to support fundraising, board reporting, and public communications

Chair an internal research steering group, convening internal and external experts to analyze sector trends, labor-market shifts, employer needs, and the role of AI in shaping opportunity

Translate insights into recommendations that influence coaching models, employer engagement, content development, and product/platform enhancements

Manage and mentor the Director of Data & Analysis, providing strategic guidance and professional development

Work closely with the Salesforce team to evolve data architecture, collection tools, and analysis capabilities

Partner with program and product teams to ensure data collection is equitable, user-centered, and aligned to learning goals

Ensure all measurement and research practices uphold ethical data standards, including transparency, consent, equitable data use, and responsible handling of sensitive information

Oversee data privacy practices in collaboration with IT and Salesforce teams, ensuring compliance with relevant regulations and alignment with UpGlo’s commitment to protecting jobseeker and partner information

Work with Program leaders to integrate insights into program design, service delivery, and content development

Collaborate with Product & Technology teams to align research and evaluation with digital platform development and new AI capabilities

Provide data and research insights to Development and Communications for donor materials, public storytelling, and impact reporting

Qualification

Impact measurementResearch agenda developmentQuantitative methodsQualitative methodsSalesforceTheories of changeCulturally responsive evaluationData storytellingStaff supervisionAnalytical thinkingCross-functional collaboration