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Premier Health Partners · 20 hours ago

PATIENT FINANCIAL COUNSELOR

Dayton, OH

Full-time

Onsite

Mid, Senior Level

3+ years exp

Premier Health Partners is focused on providing quality healthcare and they are seeking a Patient Financial Counselor to assist patients with their financial responsibilities. The role involves evaluating patient eligibility for financial assistance programs, establishing payment plans, and collaborating with various departments to ensure patient confidentiality and compliance with financial policies.

CommunitiesHealth CareHospitalMedicalPersonal Health

Responsibilities

Support the PHP mission, vision and values by serving as the hospital’s primary contact for resolution of the patient’s account balance

Help patients assess and determine a plan for resolution of their financial responsibilities

Establish payment plans and other financial arrangements

Evaluate patient’s eligibility for Medicaid, state and hospital-sponsored charity care programs and other available funding sources such as grants

Calculate and collect the patients’ estimated balances at pre-service or at the point of service

Understand the hospital’s financial and discounting policies

Use critical thinking skills to provide the best resolution based upon the patient’s situation

Collaborate with other departments within the hospital and outside eligibility vendors as necessary

Use financial systems to document data and assist the patient in filing for Medicaid and/or other public assistance programs

Qualification

Financial assistance knowledgeMedical billingInsurance verificationMathematical aptitudeWindows-based technologyMulti-taskingProfessional demeanorCommunication skillsRelationship building

Required

High School completion / GED

3 - 5 years of job related experience

Overall knowledge of patient registration, third party collections, verification of insurance benefits, Medicaid and other government programs, financial assistance, hospital billing and/or managed care contracts

Must possess good math skills and pass a skills test which includes calculating co-pays and deductibles

Ability to perform a variety of tasks, often changing assignments on short notice

Must be adept at multi-tasking

Will be required to learn and work with multiple software/hardware products to be used during the course of an average work day

Must possess excellent verbal and listening communication skills

Must be able to maintain a professional demeanor in stressful situations

Must be adept with machinery typically found in a business office environment

Possesses mathematical aptitude to make contractual calculations and estimate patient financial obligations to achieve financial clearance

Able to build productive relationships with all contacts

Must be proficient in Windows-based computer technology, including keyboarding and typing at least 30 wpm

Preferred

Associates Degree preferred in related field

Windows-based computer typing 25 wpm

Medical Terminology and coding knowledge preferred

Experience working with the public is preferred

Courses/workshops in compliance, medical self-pay accounts receivable management, Medicaid, medical billing preferred

Familiarity with statutes and regulations regarding self-pay collections practices and financial assistance is preferred

4 + years of recent financial assistance, billing, insurance verification, or self-pay accounts receivable management experience in a healthcare/medical setting or financial institution setting with oversight of functions such as processes credit applications; verifies credit references and information; determines lines of credit

Prepare reports on the status of credit and collections, and other operating statements is required

Prefer minimally one-year experience in a hospital, medical office/clinic, or insurance company

Overall knowledge of third party collections, registration, billing and contracts is preferred