CCL Label · 23 hours ago
Customer Service Coordinator
Charlotte, NC
Full-time
Onsite
Entry Level
1+ years expCCL Label is a global specialty packaging pioneer and the largest label company in the world. The Customer Service Coordinator serves as the liaison between the sales force and customers, managing orders, pricing, and customer complaints to ensure an efficient supply chain process.
CommercialManufacturing
Hiring Manager
Sheri Best, SPHR
Responsibilities
Plan and forecast customer requirements through computer systems, spreadsheets and Purchase Orders. Place orders to maximize press time and material usage
Analyze History/Forecast to develop structured process to help make decisions for future production
Work with Team to make processes more efficient
Manage customer account through inventory, planning, pricing, order entry and follow-up on requests
Maintain pricing information established by the New Business Development Team & Estimator
Process orders through system and individual contact. Compile PO’s, part numbers and pricing
Process complaints and issues credits to customer
Write, monitor and update account protocols to accomplish account objectives and targets
Monitor account profitability, associated improvements, performance measures, scorecards and organize regular performance reviews/visits to the customer
Understand and utilize current supply chain software and manual order placement through AS400 system to include SCP for reporting, planning, replenishment and inventory management
Prepare & Manage color targets required by production & the customer
Retain & distribute approved copy to production for applicable orders and archive obsolete copy as needed
Qualification
Required
Bachelor's Degree and one to two years direct customer engagement experience or equivalent combination of education and experience
A positive, very detailed oriented approach to work
A willingness to be proactive and take action
Excellent communication skills (verbal & written)
Strong computer skills
Team player that can work with others to deliver for our customers
Preferred
Previous experience in printing industry
Benefits
Competitive compensation and benefit package
Paid Time Off and Paid Holidays
Comprehensive Medical, Dental and Vision coverage
Excellent 401(k) retirement plan with generous company contribution
Onsite training and the ability to have growth potential
Company
CCL Label
Parent company CCL Industries employs over 26,000 people and operates more than 213 production facilities in 42 countries with corporate offices in Toronto, Canada, and Framingham, Massachusetts.
10001+ employees
H1B Sponsorship
CCL Label has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (6)
2022 (3)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2016-03-01Acquired
Company data provided by crunchbase