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Blacklane · 11 hours ago

General Manager West+Canada (Strategy&Operations)

Los Angeles, CA

Full-time

Hybrid

Director/Executive

$158K/yr - $210K/yr

Blacklane is a global premium chauffeur service operating in over 50 countries. The General Manager for US West & Canada will own the regional P&L, lead a high-performing team, and drive market growth while representing the brand to various stakeholders.

AppsHospitalityMobile AppsProfessional ServicesTourismTransportationTravel

Growth Opportunities

Responsibilities

Develop and execute a comprehensive market strategy tailored for US West & Canada’s unique dynamics, balancing the needs of corporate travel, airport transfers, and premium leisure clients

Own the US West & Canada P&L, ensuring financial goals are achieved through smart planning, operational efficiency, and proactive cost management in a geographically diverse market

Recruit, build, and lead a high-performing local team of operations, marketing, sales and account management

Deliver exceptional service to high-value clients — from corporate executives to luxury hospitality partners — ensuring customer retention and repeat bookings

Represent Blacklane across the region’s premium ecosystem

Build strong partnerships with key stakeholders such as corporate travel managers, five-star hotels, premium lifestyle brands, and airport authorities

Utilize tools such as Google Suite and Tableau to analyze data, track performance, and inform strategic decisions

Qualification

P&L ManagementMarket StrategyTeam LeadershipData AnalysisIndustry ExperienceCustomer EngagementStakeholder RelationsDynamicEntrepreneurial SpiritLocal KnowledgeAdaptableStrategic Thinker

Required

Own the regional P&L for US West & Canada

Build and lead a high-performing team

Accelerate market growth across key hubs, including Los Angeles, Seattle, and Toronto

Develop and execute a comprehensive market strategy tailored for US West & Canada's unique dynamics

Ensure financial goals are achieved through smart planning, operational efficiency, and proactive cost management

Recruit, build, and lead a local team of operations, marketing, sales, and account management

Deliver exceptional service to high-value clients

Represent Blacklane across the region's premium ecosystem

Utilize tools such as Google Suite and Tableau to analyze data, track performance, and inform strategic decisions

Business builder mindset with a strong drive for growth

Charismatic leader who can inspire and lead a geographically distributed team

Able to design and execute strategies adapted to both urban corporate hubs and seasonal tourism peaks

Experience in the luxury/premium industry (e.g., high-end hotels, resorts, or tourism services)

Strong understanding of the US & Canada's premium mobility market

Strong preference for experience driving revenue growth in addition to cost management

Benefits

Fair Pay & Shared Success → We provide good salaries and automatically enroll all employees in our Virtual Stock Options Plan (VSOP). Your shares vest over four years, with full transparency on their value growth through Ledgy.

Blacklane Mystery Rides → As a valued contributor to our success and growth, we are pleased to offer you one complimentary ride per quarter to experience and evaluate our chauffeur services firsthand.

Learning & Development at Blacklane → We value the person beyond the CV, which is why we are committed to your continuous growth—not just for the company’s success, but for your own professional development. We believe that when our employees stay ahead, so does Blacklane. That’s why you have free access to thousands of online courses on LinkedIn Learning, tailored to your career aspirations, along with a unique learning experience designed for those stepping into leadership roles.

The way to your heart goes through your stomach? → If so, we’ve got something special for you, in Berlin: our weekly homecooked, quality office lunches. Not only do they fuel your mind and body, but they also provide the perfect opportunity to connect with colleagues from all departments, fostering stronger bonds beyond your own division.

Your Health, No Compromise → with Nilo Health We prioritize both your mental and physical well-being because a healthy team creates a thriving culture. That’s why we offer access to the Nilo Health platform for mental wellness - available for you to use as you choose.

Social responsibility → We Care: Learn more about Miracle flights and the meaningful impact behind our commitment to making a difference.

Share your ideas with Blacklane’s C-Level → Our approachable C-Level team values your insights. Once a month, they host a consultation day where you’re invited to share your ideas, feedback, and constructive criticism—because your voice shapes our future.

Thrive Together → Our Hybrid Office Culture: At Blacklane, we believe in the power of in-person collaboration and connection. That’s why we follow a hybrid, 3 office day focused approach. This supports both our fast-paced growth and the building of strong, engaged teams. We know everyone’s situation is unique, so our hybrid setup still allows for flexibility when needed.