Amazon · 12 hours ago
Manager II, Seller Ops Support, AB3P
San Jose, San Jose, CRI
Full-time
Onsite
Mid, Senior Level
3+ years expAmazon is seeking a Manager of Operations Support to lead a diverse team focused on enhancing seller satisfaction and operational standards. The role involves managing various functions to improve the customer experience and drive business growth through effective leadership and collaboration.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Identify, action and/or provide advice on how to improve business input metrics that drive selection quality growth and improve end sales, seller and buyer customer experience
Manage end to end goal setting for team to align with organizational goals
Collaborate cross-functionally to ensure timely, accurate and professional operational support to all internal and external customers within a specified SLA
Build strong relationships with partner functions and act as a point of escalation for issues, questions, and concerns
Manage day to day operational tasks and monitor complexity through efficient resource allocation
Collaborate with other internal departments to support the improvement of tools and processes to enhance the Seller experience and drive utilization and productivity for team members
Identify, quantify, and define feature enhancements and new offerings to improve our program service based on customer feedback and data analysis
Lead a team of Operations Support Specialists, prioritizing strategic initiatives and provide escalation support as needed
Act as a thought leader in defining success criteria and understand business needs of Sellers in an ever-changing business environment
Contributes to and leads strategic plans and documents for the organization
Qualification
Required
2+ years of managing an operational team of people (frontline & backline) in a customer support/service environment or diverse ecommerce operations experience
Experience using strong customer service, communication, and interpersonal skills
Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses
Bachelor's degree or equivalent experience
3+ years successful experience managing a team of people with a track record of developing a high performing environment
2+ years' experience with deep diving data with analytical, sales, and productivity tools
2+ years' experience managing a high demanding customer operations team, and leading prioritization of tasks, team scheduling, time management, and meeting deadlines with initiatives and projects
2+ years building reporting and accountability mechanisms to increase efficiency and effectiveness of a production team
Preferred
1+ years of Amazon (blue badge/FTE) experience, or Bachelor's degree in management, business administration, economics, engineering, marketing
Bachelor's degree in finance, accounting or related field, or a Six Sigma Black Belt and experience with Oracle, Essbase, TM1 and similar tools
3+ years of program or project management experience
Amazon Seller Support and E-Commerce experience preferred
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-14
2026-01-14
2026-01-14
Company data provided by crunchbase