NEOGOV · 1 day ago
Customer Research Intern
Minneapolis, MN
Internship
Onsite
Intern
$24/hr - $24/hr
Start in 2026 SummerThe Metropolitan Airports Commission (MAC) is seeking a Customer Research Intern to support their Customer Research Analyst at Minneapolis-Saint Paul International Airport (MSP). The role involves conducting survey research, analyzing passenger feedback, and creating data visualizations to improve the airport experience and maintain high customer satisfaction rankings.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Conduct quantitative data analysis including descriptive statistics, performance reports, weekly dashboards, and specialized topic analyses
Manage data collection activities and monitor compliance with sampling plans
Clean and manage data files to ensure integrity and accuracy
Code and categorize qualitative customer feedback (complaints, compliments, suggestions) using established taxonomy systems
Create data visualizations, charts, and PowerPoint templates aligned with branding guidelines for stakeholder presentations
Write research findings for internal customers, conveying complex information clearly to non-researcher audiences
Support survey design, questionnaire development, and methodology assessment
Assist with fieldwork operations including data quality checks, compliance monitoring, schedule coordination, and field data collection
Support passenger flow analytics, including dwell time analysis and population extrapolation
Collaborate with MAC teams across Customer Experience, Operations, Finance, and Strategic Marketing & Communications
Qualification
Required
Currently enrolled in an undergraduate or graduate degree OR be a recent graduate (within 12 months from posting date) in market research, sociology, demography, social science, survey methodology, or related field
Training and competency in quantitative research methods and data analysis
Proficiency in Microsoft Excel (including pivot tables, charts)
Knowledge of or strong interest in survey design and data collection methods
Strong critical thinking, problem-solving, and writing skills
Strong attention to detail and commitment to data quality
Effective communication and time management skills
Ability to work independently and collaboratively
Preferred
Advanced coursework or training in survey methodology, questionnaire design, or sampling design
Experience conducting survey research or market research projects
Proficiency in advanced statistical software (Stata, R, Python, or SPSS)
Experience with statistical analysis including regression modeling
Experience with qualitative research methods, data coding, or content analysis
Previous internship or work experience in social science or market research, analytics, or data science
Benefits
Generous benefits
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase