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Next Perimeter · 16 hours ago

Service Delivery Coordinator

Tampa,FL,US

Full-time

Onsite

Entry Level

$20/hr - $24/hr

1+ years exp

Next Perimeter is a fast-growing, Cloud-First MSP that values structure and efficiency. They are seeking a Service Delivery Coordinator to manage scheduling, logistics, and hardware procurement to ensure the success of their technical team.

Information Technology & Services

Growth Opportunities

Responsibilities

You are the first set of eyes on every incoming ticket. You categorize it, prioritize it, and assign it to the right technician based on their skills and availability

You own the master calendar. You ensure our technicians are booked efficiently (minimizing drive time and gaps) and that no client request falls through the cracks

You watch the clock. If a ticket is approaching a deadline, you are the one nudging the Service Manager to ensure we hit our promises

When a client needs a laptop, you don't just guess. You hunt through our distributors (Ingram, Synnex, etc.) to find inventory that matches our specific technical standards

You build precise hardware quotes in our system (HaloPSA), ensuring margins and shipping costs are accurate before getting technical approval from the Service Manager

You handle the messy stuff (returns, warranty exchanges, and shipping damages) so our clients don't have to stress about it

You are the master of the 'Box.' You receive shipments, verify them against the PO, asset tag the devices, and get them into the hands of the prep team

You manage the 'Welcome' process for our clients' new hires: shipping their gear, sending the welcome email, and scheduling their setup appointment

Qualification

Dispatch experienceLogistics managementTicketing systemsScheduling systemsCommunication skillsHigh urgencyAssertivenessTech-adjacent knowledgeOrganizational skills