Service Scheduling Coordinator jobs in United States
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Werner Auto Team ยท 1 day ago

Service Scheduling Coordinator

positionTallahassee, FL
timeFull-time
remoteOnsite
seniorityEntry Level
money$14/hr - $17/hr
date1+ years exp

Werner Auto Team is looking for a Service Appointment Coordinator to join their growing team. The right candidate will be responsible for initial communication with clients regarding product and service offerings and ensuring client satisfaction.

Automotive

Responsibilities

Answer customer calls and establish follows-up with service appointments
Respond quickly to phone inquiries using email, scripts and templates
Provide customers with initial scheduling information and drive successful shop flow
Follow up with clients who have completed their service, ensuring excellent client satisfaction rating
Follow up with clients that have incoming parts orders and no-show service appointments
Participate in team and process development sessions - keeping positive relationships with teammates, service teams and dealership management
Utilize CRM tracking system daily

Qualification

Customer service experienceCRM tracking systemComputer skillsCommunication skillsTeam collaboration

Required

At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Valid driver's license

Company

Werner Auto Team

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Werner Auto Team is now hiring!
people-size201-500 employees

Funding

Current Stage
Growth Stage
Company data provided by crunchbase