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Navico Group · 13 hours ago

Customer Support Specialist- Marine Electronics

Stuart, FL

Full-time

Hybrid

Mid, Senior Level

$58K/yr - $104K/yr

3+ years exp

Navico Group, part of Brunswick, is a global marine leader focused on innovative technologies for marine recreation. They are seeking a Senior Technical Specialist to enhance service delivery in their electronics solutions network, managing service order backlogs and providing support to customers through troubleshooting and service coordination.

ComputerConsumer ElectronicsManufacturing

Responsibilities

Serve as a primary contact for electronic solutions support via phone and email

Manage service order backlog, logistics, and customer expectations for product arrival

Troubleshoot and resolve customer inquiries involving compatible replacements on CAN Network electronics

Execute CRM documentation and ensure accurate case processing

Review manuals and technical bulletins to maintain service accuracy and customer satisfaction

Coordinate remote repairs and priority returns by analyzing service trends and inventory

Support dealers and service partners through product replacement and repair programs

Oversee SRO report status, back-order reports, and AWR activity, including complex accounting issues

Qualification

Marine electronicsNMEA CAN-BUS systemsCustomer serviceERP systemsCRM platformsTechnical manualsABYC CertificationFCC RADAR EndorsementBilingual in SpanishCommunication skills