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CompWest Insurance · 4 days ago

Senior Claim Representative I (PST Hours)

United States

Full-time

Remote

Mid, Senior Level

$70K/yr - $118K/yr

7+ years exp

CompWest Insurance is seeking a Senior Claim Representative I to serve as a technical expert in the claims handler career path. This role involves handling complex claims, mentoring team members, and managing relationships with customers and vendors.

Financial ServicesInsurance

Comp. & Benefits

Hiring Manager

Cornelius Howard III

Responsibilities

Independently administers complex claims and catastrophic exposures within authority, including claims from dedicated large accounts

Establishes timely and appropriate reserves based on claim profile and anticipated financial exposure

Represents the Company by working closely with customers, agents and brokers to resolve the most complex claim issues

Negotiates settlements with attorneys or injured and exercises independent judgment to settle cases prior to mediation or litigation

Manages outside vendors to ensure cost containment efforts

Establishes and maintains effective working relationships with all internal and external customers

Stays abreast of changes in relevant statutes and case law

Actively participates in agent/client relationship management

Mentors team members

May serve as department leader in the absence of management or act as manager designee

Qualification

Claims managementCustomer relationship managementNegotiationBilingual skillsAttention to detailCustomer serviceEffective communicationConflict resolutionMentoringLeadership

Required

Bachelor's degree in a related field. Relevant combination of education and experience may be considered in lieu of degree

Continuous learning, as defined by the Company's learning philosophy, is required

Seven years of progressively more responsible experience in a claims environment that provides the necessary skills, knowledge and abilities

Ability and proficiency in the use of computers and company standard software specific to position

Effective oral and written communication skills

Effective customer service skills

Ability to negotiate, build consensus and resolve conflict

Ability to act as a representative of the Company and establish effective working relationships

Ability to manage multiple priorities and meet established deadlines

Attention to detail and analytical skills

Ability to make independent decisions

Ability to solve highly complex problems

Ability to train and mentor others

Ability to lead others

Preferred

Certification or progress toward certification is highly preferred and encouraged

Experience handling claims in multiple jurisdictions preferred

Bilingual skills preferred

A concentration in commercial trucking would be preferred

Two years of AF Group Claims Representative III experience that includes independent handling of the most complex claims and/or the most complex, high touch or labor-intensive customers