IDEMIA · 3 months ago
Customer Success Engineer
US
Full-time
Onsite
Entry, Mid Level
$93K/yr - $117K/yrIDEMIA Public Security is a leading provider of secure biometric-based solutions. The Customer Success Engineer will act as the primary touch point for onboarding and supporting client integration to AWS SaaS Service for Identity Verification and Digital ID, while also providing client support and documentation.
Identity ManagementInformation TechnologyNetwork Security
No H1B
U.S. Citizen Only
Responsibilities
Become SME on IDEMIA SaaS Solutions
Implement and maintain client AWS tenants
Onboard and support clients
Document internal processes
Provide client facing documentation
Provide T1 support and act as escalation point for client issues
Shared 24/7 support model
Track client issues using Jira and Salesforce
Qualification
Required
Excellent client facing and communication skills
Junior to Mid Level Coding Experience (JAVA/NodeJS/C#)
Requires experience with AWS or more cloud computing platforms
Experience with JIRA and Confluence
Experience with CURL, POSTMAN and API Development Support
Preferred
Ideally experience with Biometric Systems and/or Digital Identity Solutions
Benefits
Bonus
Benefits
Company
IDEMIA
IDEMIA offers identity and security solutions for an increasingly digital and connected.
Founded in 2007
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$12.83M2024-09-20Acquired
2020-04-17Series Unknown· $12.83M
Leadership Team
Jean-Christophe Fondeur
Advisor to IPS CEO
Didier Fontaine
Chief Operating Officer
Recent News
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