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Advanced Technology Services (ATS) · 11 hours ago

Site Service Representative

Topeka, KS

Full-time

Onsite

New Grad, Entry Level

Advanced Technology Services (ATS) is focused on providing repairable parts management solutions. The Site Service Representative will implement standard processes for parts management, serve as a liaison for customer service, and identify opportunities for process improvement.

Business Information SystemsFacility Management

Responsibilities

Implements standard ATS processes for the customers’ repairable parts management and identifies opportunities for process improvement at customer site(s)

Identifies, captures, and processes repairable parts at the customer’s site(s)

Maintains warranty information for all repairable parts at the customers’ site

Serves as the liaison between the repair service centers and the customer(s), providing on-site customer service to include tasks such as providing quotes, securing customer approval, and updating both parties on status of repairs

Documents and presents cost savings opportunities to the customer(s)

Develops relationship with key customer employees and uses knowledge to grow business within the site(s)

Prepares and presents metrics and reporting to customer(s) and manager