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QDS, Inc. · 1 day ago

Technical Training Specialist

2108 CROWN VIEW DRIVE - CHARLOTTE, NC 28227

Full-time

Onsite

Mid Level

$24/hr - $28/hr

QDS, Inc. is a family-owned cash automation company that specializes in helping financial institutions and retailers use the latest technology to automate cash handling. They are seeking a Technical Training Specialist who will design and deliver technical training programs, analyze skill gaps, and develop training materials to enhance employee skills and performance.

Financial Services

Responsibilities

Maintain a clean, organized training room and ensure readiness for sessions

Assist in designing and lead the delivery of technical training programs

Analyze skill gaps and training needs to maintain objectives

Develop training materials, including outlines, handouts, exercises, and evaluations

Establish processes to monitor training results and collect feedback for improvement

Coordinate product-related training, including new feature presentations and demo simulations

Ensure all new hires receive foundational technical training on QDS products

Organize workshops and classroom-style sessions

Measure performance improvements through testing and evaluations

Administer level testing for field technicians

Assist bench technicians during non-training weeks as needed

Manage outside contractors when applicable

Provide input on strategic decisions and budget development for training

Travel may be required for field training or receiving technical instruction

Qualification

Technical training deliveryCommunication skillsComputer proficiencyTraining material developmentTeaching abilitySkill gap analysisWorkshop organizationOrganizational skillsPositive attitudeIndependent workFeedback collection

Required

Excellent verbal and written communication skills

Ability to explain technical concepts simply and effectively

Proven ability to teach and engage learners

Strong computer proficiency (MS Office: Word, Excel, Outlook)

Ability to work independently, meet deadlines, and maintain a positive attitude under pressure

High school diploma or GED required

Preferred

Additional training certifications

Benefits

Competitive salary

Health, dental, and vision insurance (Employee only dental and vision are free!)

Generous PTO Time

Chaplaincy & Employee Care

Retirement plan with company match

Professional development and growth opportunities

Company

QDS, Inc.

Founded in 1983, QDS is proud to be a family-owned cash automation company that specializes in helping financial Institutions and retailers use the latest technology to automate cash handling.

Founded in 1983