Paul Davis Restoration of Cleveland Metro and Akron · 4 days ago
Production Manager - Restoration Industry
Chagrin Falls, OH
Full-time
Onsite
Mid, Senior Level
2+ years expPaul Davis Restoration of Cleveland Metro and Akron is an industry leader in restoration and reconstruction for insurance providers and commercial properties. The Mitigation Manager is responsible for leading the Mitigation department to ensure timely and effective deployment of resources for property emergency situations while coordinating with other functional leaders to provide extraordinary customer care.
Construction
Responsibilities
Manages projects per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration
Schedule and deploy mitigation personnel and equipment resources in property mitigation scenarios
Assess team competencies and coach individuals to close operational gaps
Review technician resumes and conduct interviews in coordination with other leaders in hiring capacities
Coordinate with other functional leaders to ensure customer needs are being met in a timely manner
Manage mitigation project budgets with direction from assigned Project Managers
Manage mitigation equipment maintenance schedule to maximize equipment functionality and uptime
Identify potential project risks and issues and communicate them to project managers
Work with customers directly in escalation situations and/or in highly complex project deliveries
Train personnel towards improved productivity regardless of tenure
Ensure Quality Metrics KPIs are documented, and minimum insurance carrier expectations SLAs are maintained
Lead regular team meetings to ensure morale and project delivery standards are maintained/improved
Maintain mitigation supply inventory levels
Assist field technicians on project sites when required
Responsible for review of hourly timecards for bi-weekly Payroll processing
Qualification
Required
High school diploma or equivalent
Previous leadership experience in restoration, construction, or a related industry
Valid driver's license and reliable transportation
Preferred
2 years leading a team of 4 or more direct reports in a restoration environment
Certification in restoration or related field preferred (e.g., IICRC certification – WRT, AMRT, FSRT, ASD)
1-2 years of Xactimate Experience
Analytical experience with proficiency in platforms such as Excel and Power BI
Company
Paul Davis Restoration of Cleveland Metro and Akron
For over 30 years Paul Davis has helped the businesses and families in Cuyahoga, Lake, Geauga, and Ashtabula counties when they experience fire, water, wind, and mold damages.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase