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Dick Hannah Dealerships · 10 hours ago

Administrative Assistant / BDC Representative

Vancouver, WA

Full-time

Hybrid

New Grad, Entry Level

$20/hr - $22/hr

Dick Hannah Dealerships is a family-run business focused on innovation and employee care. They are seeking a motivated Administrative Assistant / BDC Representative to support sales and finance teams with paperwork and customer communication, ensuring smooth transaction processing and top-tier customer service.

Automotive

Responsibilities

Review and organize car deal paperwork for accuracy and completion

Package finalized deals for lender submission and internal processing

Ensure all required documents are properly signed, scanned, and filed

Maintain compliance with dealership and manufacturer guidelines

Communicate with sales and finance staff regarding incomplete or incorrect documents

Enter and update deal data in the DMS/CRM systems

Maintain organized digital and physical files of all deal documents

Make outbound calls, emails and texts to follow up with internet leads, unsold showroom traffic, and service customers

Schedule new appointments and follow-up on missed appointments

Use our CRM tool (e.g., VinSolutions) to track communication and follow-ups

Provide accurate product, pricing, and appointment information to customers

Support sales campaigns, offers, customer lists, and service-related tasks to drive customer engagement

Foster strong communication and collaboration with the sales team to ensure seamless hand off of leads and effective teamwork

Qualification

CommunicationOrganizational skillsDetail-orientedTime managementBasic dealership knowledgeClerical experienceMulti-taskingTeam playerSelf-motivation

Required

Excellent communication

Physical ability to use computer hardware/software

Team player, willing to work in a team-oriented process, with a positive attitude

Ability to multi-task

Ability to work alone, self motivate and manage one's own time

Organized and extremely detail oriented

Ability to prioritize

Basic knowledge of dealership operations and/or office/clerical experience

Benefits

Generous Paid Time Off (PTO):We prioritize work-life balance, offering industry-leading PTO. New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.

Comprehensive Benefits Package: Hannah Motor Company provides extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, alongside a robust 401(k) plan for retirement planning.

Paid Holidays: Hannah Motor Company offers at least 2 paid holidays per year to Administrative Assistant / BDC Representative subject to completion of the introductory period and other eligibility requirements as per company policy.