Quadient · 4 days ago
Vice President, Global Business Performance
Boston, massachusetts, United States
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expQuadient is a company that supports businesses in their digital transformation and growth journey. The Vice President of Global Business Performance is responsible for driving operational excellence across Quadient Mail worldwide, leading a global team to transform data into actionable insights and influence senior leaders to enhance performance.
Business Process Automation (BPA)Enterprise SoftwareFinancial ServicesInformation TechnologyInsuranceLogistics
Responsibilities
Develop in depth understanding of the go to market organizations in each region
Set and benchmark productivity targets between regions and globally
Establish standardized formats for operational reviews
Integrate insights into the budgeting process
Ensure accuracy and completeness of CRM data reporting
Develop and maintain standardized reporting dashboards for leadership visibility
Validate and review pipelines, forecasts, and performance metrics to ensure accuracy and transparency
Maintain forecasting accuracy through data-driven insights and trend analysis
Identify and structure initiatives to expand pipeline volume and improve conversion rates
Analyze and improve the lead follow-up process to optimize close rates
Measure Cost of Acquisitions, Lifetime value and CAC LTV ratios to inform new logo investment levels and Go To Market strategies
Implement strategies to reduce customer churn and enhance retention
Monitor performance across channels and sources
Track and report on cross-sell success to maximize revenue opportunities
Drive continuous improvement initiatives, leveraging AI and advanced analytics to enhance decision-making and efficiency. Continuous updating of KPIs, processes, and tools, incorporating AI-driven insights and productivity opportunities
Lead a global team to define, implement, and continuously refine performance standards and benchmarks for Mail operations across regions
Translate complex data into clear, actionable insights that inform strategic decisions and operational improvements
Design and recommend innovative solutions and corrective programs to optimize performance and drive growth
Influence and engage global executive stakeholders to adopt initiatives that improve productivity and profitability
Build and maintain strong relationships with regional leaders to ensure alignment and collaboration
Qualification
Required
Minimum 10 years in sales, marketing, or business performance leadership roles
Expertise in CRM systems (Salesforce.com) and demand generation processes
Bachelor's degree or equivalent experience
Strong influencing skills with a track record of engaging senior leaders and shaping decisions
Collaborative and consensus-building approach with excellent relationship management skills
Advanced analytical capabilities and passion for leveraging AI and data-driven solutions
Outstanding communication and storytelling skills to articulate the value of initiatives
Entrepreneurial mindset, self-starter, and results-driven leader
Ability to mentor and develop global high-performing teams
Experience driving cross-functional initiatives and process improvements
Ability to present to and influence C-Suite executives and key stakeholders
Benefits
Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Company
Quadient
Quadient provides mailing equipment, business process automation, and customer experience management services.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$530.67MKey Investors
MetLife Investment Management (MIM)Bank of AmericaEuropean Bank for Reconstruction and Development
2025-01-22Post Ipo Debt· $150M
2024-12-20Post Ipo Debt· $50M
2024-10-30Post Ipo Debt· $27.15M
Leadership Team
Geoffrey Godet
Chief Executive Officer
Nicole Dwyer
SVP Global Customer Success
Recent News
2026-01-16
Company data provided by crunchbase