ICONMA ยท 19 hours ago
Analyst I
United States
Full-time
Remote
Entry Level
$15/hr - $21.13/hr
2+ years expICONMA is a company in the Retail Pharmacy sector, and they are seeking an Analyst I for their Remote location. The role involves serving as a point of contact for leaders and colleagues, providing support and resolving issues while demonstrating knowledge of employment laws.
Staffing & Recruiting
Responsibilities
Serving as first point of contact for our leaders and colleagues by a centralized phone system and perform real time issue spotting to effectively resolve issues/concerns. For issues that require additional research or investigation, documenting all pertinent and relevant call details and consultation provided during the intake and assigning the case to the accurate team for resolution, including assignment of case categorization and priority
Effectively leveraging resources to achieve first contact resolution and provide proactive support to colleagues
Assisting with policy interpretation, and the application of CVS Health policies and the Code of Conduct
Consulting with leaders regarding colleague discipline and performance issues
Responding to colleague inquiries, escalating to the appropriate team for further review and consultation when necessary
Responding to general inquiries related to workforce reduction, escalating concerns where appropriate
Providing cross-functional support to other areas of the business, as appropriate
Demonstrating empathy, putting people first and inspiring trust with our colleagues
Interacting and effectively influencing colleagues within all levels of the organization
Making sound, constructive business decisions, mitigating risk and adverse exposure to the Company while upholding what is right for the business and the colleagues we serve
Collaborating cross-functionally to achieve desired outcome
Demonstrating knowledge of current state and federal employment/labor laws and regulations
Qualification
Required
Leadership experience can substitute for 2+ years of practical experience and understanding in Employee Relations, Labor Relations, or as an HR Generalist
Prior mentoring, leadership, mediation, or consulting experience
Knowledge of current state and federal employment/labor laws and regulations
Solid real time problem solving and decision-making skills
Certifications: PHR/SPHR and/or CP/SCP (SHRM)
HS diploma/GED required, Bachelor's Degree preferred; or equivalent years of work experience may substitute
Verifyable High School Diploma or GED Required
Preferred
Bachelor's Degree preferred
Benefits
Health Benefits
Referral Program
Company
ICONMA
ICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm.
1001-5000 employees
H1B Sponsorship
ICONMA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (31)
2023 (26)
2022 (39)
2021 (37)
2020 (69)
Funding
Current Stage
Late StageLeadership Team
Claudine George
Founder and CEO of ICONMA, LLC
Company data provided by crunchbase