TEKsystems · 20 hours ago
Financial Member Services Representative
Atlanta, GA
Full-time
Onsite
New Grad, Entry Level
$18/hr - $19.50/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Financial Member Services Representative. This role involves handling tier 1 calls related to loan payments, debit card orders, and password resets, with a focus on meeting key performance indicators.
Information Technology
Responsibilities
Individuals will be taking 60-65 calls per day post training
These are tier 1 calls and could range from basic loan payment questions, ordering a debit card, password reset, etc
Training would be atleast 2 weeks - mix of classroom, nesting, shadows
After that they will be on the floor
KPI's Include: Calls per day, Average Handle Time, Availability, Schedule Adherence, graded on 5 calls per week for Quality Assurance, as well as member surveys
During training there will be a daily meeting, and meetings every 1 or 2 weeks after for formal coaching, depending on performance
Qualification
Required
Individuals will be taking 60-65 calls per day post training
These are tier 1 calls and could range from basic loan payment questions, ordering a debit card, password reset, etc
Training would be at least 2 weeks - mix of classroom, nesting, shadows
The position is fully onsite with a team lead being there every day
KPI's Include: Calls per day, Average Handle Time, Availability, Schedule Adherence, graded on 5 calls per week for Quality Assurance, as well as member surveys
During training there will be a daily meeting, and meetings every 1 or 2 weeks after for formal coaching, depending on performance
Experience Level: Entry Level
Job Type: Contract position based out of Atlanta, GA
Pay range for this position is $18.00 - $19.50/hr
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment
Benefits are subject to change and may be subject to specific elections, plan, or program terms
If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type: This is a fully onsite position in Atlanta, GA
Application Deadline: This position is anticipated to close on Jan 21, 2026
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase