Constant Contact · 12 hours ago
Director, Product Design
Waltham, MA
Full-time
Hybrid
Director/Executive
$172K/yr - $215K/yr
10+ years expConstant Contact is a company dedicated to empowering businesses and individuals to succeed online. The Director, Product Design will lead a high-performing design team, define the design strategy, and partner with cross-functional leaders to enhance the product experience.
EmailEmail MarketingEvent ManagementMessagingSocial Media Marketing
Responsibilities
Design Strategy: Lead product designers by defining and measuring design strategies that deliver significant value to our customers, achieve business outcomes, and accelerate company growth
Visionary Influence: Champion the creation of a differentiated and competitive user experience by using powerful storytelling and persuasion to connect long-term design strategy with immediate product vision
Product Partnership: Proactively identify customer problems, understand the broader organizational context and goals, and drive customer-centric ideas onto the product roadmap to strategically improve the product architecture and experience
Innovation & Prioritization: Develop highly innovative, mobile-first / AI-first driven solutions and recommend them to senior leadership for prioritization, advocating for the resources required to execute the vision
Talent Management: Hire, retain, and develop top product design talent by driving career development, providing regular performance feedback, and coaching senior and emerging leaders
Operational Excellence: Oversee operational health and efficiency, partnering with the Design Operations Manager to implement best practices for tools, processes, and rituals that drive high-quality, user-centric outcomes
Quality & Consistency: Drive high quality, user-centric experiences, ensuring all designs adhere to WCAG AA accessibility standards and fully leverage the standards established by the Design System & UX Foundations team
Measurable Outcomes: Develop and measure key performance indicators (KPIs) that benchmark and track the performance of the design team's solutions and measure the effectiveness of the designs with end users
Continuous Improvement: Investigate, evaluate, and recommend new and emerging user experience design and usability techniques, technologies, and process improvement methodologies
External Advocacy: Present team best practices, case studies, and success stories both internally (to the executive team) and externally (to the industry)
Qualification
Required
10 years of experience or equivalent expertise designing solutions for software, web applications, or mobile native apps
5+ years of experience leading product designers, with a proven track record of building, managing, and mentoring strong, effective design teams
Demonstrated ability with recruiting, hiring, and retaining multidisciplinary design teams
Demonstrated experience influencing, negotiating with, and gaining buy-in from stakeholders, including executive leadership (VP/C-Suite)
Demonstrated ability in creating user experience designs that create a competitive advantage, including proficiency in designing complex SaaS workflows and platforms built on a mobile-first strategy
Demonstrated ability in articulating best practices, key findings, and evidence-based rationalization of design decisions
Knowledge of balancing human behaviors, technology capabilities, and business needs to deliver measurable design solutions
Bachelor's degree or equivalent expertise in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human-Computer Interaction, Human Factors, or a related field
Preferred
Master's degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors, or a related field
Deep expertise in designing integrated SaaS workflow tools and platforms built for business and consumer users, with a clear understanding of how design impacts conversion, adoption, and retention in a subscription model
Familiarity with Generative AI tools and processes used to rapidly iterate on concepts and designs
Experience leveraging AI-driven analysis of customer feedback, research data, and usage patterns to expedite data-driven design decisions
Benefits
Health and welfare benefits including paid leave
A generous paid time off policy
A competitive benefits package that supports the health and well-being of you and your family
Company
Constant Contact
Constant Contact makes digital marketing easy and effective for small businesses and nonprofits across the globe.
1001-5000 employees
H1B Sponsorship
Constant Contact has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (16)
2023 (16)
2022 (33)
2021 (21)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$423.16MKey Investors
Clearlake Capital GroupGreylock
2025-10-07Private Equity
2021-02-11Private Equity· $400M
2015-11-02Acquired
Leadership Team
Frank Vella
Chief Executive Officer
Jerry Jao
SVP & GM
Recent News
The Journal Record
2025-11-09
Company data provided by crunchbase