Customer Support & Onboarding - Trainee (Remote) jobs in United States
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SuperProcure · 1 month ago

Customer Support & Onboarding - Trainee (Remote)

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad
money$200K/yr - $300K/yr
date0+ years exp

SuperProcure is a next-generation end-to-end TMS platform focused on revolutionizing Indian logistics. They are seeking a proactive Customer Support & Onboarding Trainee to guide vendors and customers through product onboarding, drive product adoption, and provide operational support.

LogisticsProcurementSupply Chain ManagementTransportation

Responsibilities

Guide vendors and customers through product onboarding via phone calls and email
Drive product adoption by proactively following up with users and resolving any onboarding-related concerns
Respond promptly and professionally to user queries over phone or email
Monitor user activity and ensure system engagement and account health
Support daily operational tasks and ensure product issues are resolved within defined SLAs
Collaborate with internal teams (Tech, Product, Ops) to resolve escalated issues end-to-end
Keep detailed records of user interactions and issues in internal systems

Qualification

Customer support experienceCommunication skillsMS ExcelPowerPointGoogle WorkspaceMultitaskingVendor managementRegional languagesProblem-solving

Required

Bachelor's degree (any discipline)
6–24 months of experience in customer support, operations, or training roles
Excellent verbal and written communication skills in English and Hindi (knowledge of additional regional languages is a plus)
Confident phone presence with the ability to communicate clearly and persuasively
Basic proficiency in MS Excel and PowerPoint; familiarity with Google Workspace (Docs, Sheets, Gmail)
Ability to multitask, prioritize responsibilities, and maintain attention to detail
Comfort in interacting with new people across various backgrounds and roles

Preferred

Experience with customer onboarding tools or CRM systems
Basic understanding of procurement or vendor management processes

Company

SuperProcure

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SuperProcure is a next-generation end-to-end TMS with multi-enterprise collaboration for shippers It is a sub-organization of TruckHall.
dateFounded in 2017
location
Kolkata, West Bengal, IND
people-size51-200 employees
web-link
https://superprocure.com/

Funding

Current Stage
Growth Stage
Total Funding
$1.32M
2024-04-15Series Unknown
2021-04-01Seed· $1.32M

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