Eon · 17 hours ago
Customer Support Specialist - Level II
United States
Full-time
Remote
Entry, Mid Level
$80K/yr - $80K/yr
2+ years expEon is a market leader in patient management and healthcare technology, dedicated to making healthcare affordable and improving patient outcomes. As a Customer Support Specialist - Level II, you will provide advanced technical support to clients, ensuring high customer satisfaction and collaborating with internal teams to resolve complex issues.
Health CareHospitalInformation Technology
Responsibilities
Provide timely and effective resolution of Level II technical support tickets, maintaining a high level of customer satisfaction
Serve as a subject matter expert of Eon’s solutions, demonstrating comprehensive knowledge and proficiency
Collaborate with internal teams, including Product Development, to identify, prioritize, and resolve technical issues
Document and track customer inquiries, troubleshooting steps, and resolutions in the support ticketing system
Conduct root cause analysis to identify trends and recurring issues, proposing and implementing proactive solutions to enhance product reliability and performance
Assist in the creation and maintenance of knowledge base articles, user guides, and other support documentation to empower customers and improve self-service capabilities
Participate in on-call rotations and provide after-hours support as needed to ensure continuous service availability for our clients
Qualification
Required
Minimum of 2 years of experience in technical support or customer service, preferably in a SaaS environment
Proficiency in troubleshooting software applications, with a strong understanding of SQL databases, HL7, APIs, and web technologies
Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and concisely to non-technical users
Proven ability to prioritize and manage multiple tasks in a fast-paced environment while maintaining attention to detail
Strong analytical and problem-solving skills, with a customer-centric approach to issue resolution
Preferred
Bachelor's degree in Computer Science, Information Technology, or a related field
Experience working with healthcare technology or familiarity with healthcare industry standards and regulations (e.g., HIPAA)
Benefits
Medical, dental and vision insurance
Referral bonuses, gym discounts, life insurance options
Unlimited paid time off
Paid Maternity and Paternity leave
Professional development and career growth opportunities
Awesome team members
Company
Eon
Eon is a healthcare technology company dedicated to saving lives and giving people as many tomorrows as possible.
51-200 employees
H1B Sponsorship
Eon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (3)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$16MKey Investors
Integrity Growth PartnersMark Cuban
2022-04-06Series A· $16M
2017-03-03Seed
Leadership Team
Michael Mucha
Chief Operating Officer
Recent News
2025-12-17
2025-03-12
2025-01-31
Company data provided by crunchbase