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GC Associates USA, LLC · 4 months ago

Help Desk Technician

Honolulu,HI,US

Full-time

Onsite

Senior Level

5+ years exp

GC Associates USA is currently seeking a Help Desk Technician to provide support to the US Army Reserve 9th Mission Support Command. The role involves managing Command, Control, Communications, Computers and Information Management (C4IM) services and support, ensuring operational efficiency for the 9th MSC in the Pacific Theater of Operations.

ConsultingHuman ResourcesInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Qualification

IT support servicesActive DirectoryNetworking supportOS delivery methodsWork ticket trackingIAT Level IITiered Help Desk approachTroubleshooting hardwareTroubleshooting softwareMixed environmentsA/V equipmentMobile devicesServersWorkstations & laptops

Required

5-7 years of experience providing IT support services troubleshooting both hardware and software issues in mixed environments that include Workstations & laptops (SIPR, NIPR, CENTRIX, STAMIS, etc.), Servers, Mobile devices, A/V equipment

Extensive working knowledge of Active Directory, OS delivery methods (Altiris Deployment Solution, SCCM, etc.), Tiered Help Desk approach, Work ticket tracking solutions (Altiris Help Desk, Remedy), Networking support

IAT Level II (per DoD 8570.1)

Preferred

Clearance Required: Secret or Top Secret

Company

GC Associates USA, LLC

GCA USA is an SBA 8(a)-certified, service disabled veteran owned small business (SDVOSB) providing management, consulting, and professional services to the Department of Defense and Federal Government.

Founded in 2007

Arlington, Virginia, USA

51-200 employees

https://www.gcassociates-usa.com

Funding

Current Stage

Growth Stage

Leadership Team

Marina Rafferty

Senior Force Development Analyst, HQDA G-8 Force Development Directorate DOM CUOPS

Company data provided by crunchbase