Gothic Landscape · 1 day ago
Landscape Maintenance Account Manager
Gothic Landscape is the largest family-owned and operated landscaping company in the nation, dedicated to delivering extraordinary customer service and transforming landscapes. They are seeking a Landscape Maintenance Account Manager to manage production crews, ensure quality service for clients, and foster strong relationships within the commercial landscape industry.
Responsibilities
Create strong relationships with our customers through communication and service, ensuring they receive quality, timely service on their projects
Manage crew members as needed including: morning dispatch, performance management, addressing complaints, and planning, assigning or directing work load
Provide proactive site quality reviews and communicate assessments internally and externally
Network and earn referrals to help the branch achieve its new growth objectives
Lead the branch in growing its base contracts in the targeted market segments and geographic locations
Assist the branch team in achieving its overall objectives of quality, retention, growth and profitability
Qualification
Required
Must have 3 years+ of client & crew management experience within the commercial landscape industry with a proven track record of managing a large client portfolio
2 or 4-year college degree in a related field and/or, have a minimum of 2-3 years landscape/horticulture experience preferred to include training and managing multiple crew members/gardeners
3 years of strong customer service, sales and communication experience, or combined comparable experience
Sound time management and organizational skills with a strong work ethic
Strong interpersonal verbal & written skills are a must with the ability to write and present proposals and bids
Preferred
Experience in consultative sales to clients for additional services
Spanish Bilingual is highly preferred to communicate effectively with crew members
Benefits
Healthcare benefit program & 401K match program
9 paid holidays per year with paid vacation & sick leave
Company paid take home vehicle, fuel card, cell phone & laptop
Fun and fast-paced working environment with a great work-life balance
Paid training/certification and career advancement
Gothic’s company culture fosters growth, inspires longevity and rewards mutual loyalty
Company
Gothic Landscape
The Gothic story begins in the humble setting of the Georgio Family garage located on “Gothic Avenue” in the San Fernando Valley of Los Angeles.