Midwest Transit Equipment, Inc. · 4 days ago
Service Writer
Kankakee, IL
Full-time
Onsite
New Grad, Entry LevelMidwest Transit Equipment, Inc. is a reputable company known for its integrity and quality service in the automotive industry. They are seeking a Service Writer to act as a liaison between customers needing repairs and the technicians providing those repairs, ensuring excellent customer service and efficient communication throughout the service process.
AutomotivePublic TransportationSalesTransportation
Responsibilities
Provide excellent customer service
Determine triage time and communicate it to the customer
After triage completion prepare estimates for service work and parts
Act as liaison between customers, manufacturers, and technicians
Look up warranty history and potential open recalls on buses
Open RO’s in computer system
Code RO’s for proper billing; customer, warranty, or company code
Track service work orders from start to finish
Coordinate pick and return of customer vehicles
Properly document all work orders
Communicate with Parts Dept and Service Technicians to make sure everything needed is on hand
Contact manufacturers for warranty approvals, issues, goodwill, and repair assistance
Perform timely follow up communication with the customer
Scan all paperwork for customer repairs into Docuphase and Salesforce
Keeps updated on all warranty policies and product changes
Other duties as assigned
Qualification
Required
High School diploma or equivalent required
Experience in the Bus, Medium/Heavy Duty truck or automotive industry
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
Excellent computer proficiency (MS Office - Word, Excel)
Knowledge of internal service, sales and parts policies and procedures
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Benefits
Medical, Dental, and Vision Insurance
Company paid for Short & Long Term Disability and Life Insurance
401(k) with company match
Holiday Pay
Paid Time Off
Career Growth
Company
Midwest Transit Equipment, Inc.
Since our company was founded in 1976, we've worked hard to develop a reputation for offering quality products at prices that represent true value for our customers.
Founded in 1976
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-10-31
Company data provided by crunchbase