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Plymouth Housing · 2 days ago

Residential Specialist

Seattle, WA

Contract

Onsite

New Grad, Entry Level

$29.60/hr - $29.60/hr

Plymouth Housing is dedicated to providing supportive housing solutions, and they are seeking a Residential Specialist to join their team. The role involves supporting residents by maintaining a safe environment, providing assistance, and fostering community relationships while ensuring building security and safety.

Health CareNon ProfitReal Estate

Responsibilities

Operates all functions in the front lobby office, including checking and logging visitors in and out, answering telephones and monitoring security systems, directing vendors, and reading and replying to emails

Collaborates and works alongside internal stakeholders in providing effective support and resources, acts as a liaison between Plymouth residents and external service providers, conducts ongoing outreach to all residents and provide resources to residents as needed, welcomes all new residents into a safe environment, while always showing supportive cohesive services in all spaces and at all times

Collaborates and problem solves with Housing Case Managers and Community Specialist to take actions that align tenant services around resident goals; contact outside services providers as necessary

Supports and builds strong community relationship with all residents in creating a welcoming environment through creative, and resourceful strategies that build trust and confidence:

Support the well-being and housing stability by helping and educating tenants with access to resources and engaging them in learning life skills needed to navigate life's challenges

Answer resident questions, address complaints and provide residents supportive, coaching and follow-up

Partner and problem solve with creating plans that address concern or issues

Assists tenants with unit services and can include but not limited to, re-entry into individual units

Mediates conflict using de-escalation, conflict mediation and other techniques as needed

Distribute notices, newsletters, brochures, and other relevant materials to residents, ensuring that communication accommodates language differences, cultural differences, visual impairments, and other necessary accommodations as requested by residents

Supports offsite property management through posting notices, outreaching/communicating with tenants, assisting with submitting work orders, and receiving rent payments

Provides support, guidance and oversight as directed by the Residential Services Manager for all volunteers and interns

Maintains building security at all times by monitoring and following all building/staff safety and emergency procedures, including use of radios, according to Plymouth policies

Maintains safety and security by monitoring all general access areas, including for unauthorized guests, and informs RSM of any violation of program rules; intervene on tenants’ behalf to remove unauthorized guests, including calling 911

Conducts regular safety/floor checks and promotes a safe, positive and sanitary environment for residents and staff

Intervenes in crises, responds to emergencies, and initiates action as required, including contact with emergency response systems while focusing on the tenets of harm reduction and trauma-informed care

Perform light janitorial and maintenance tasks in all areas of facilities, including, but not limited to, individual units, common areas, front office, restrooms, trash rooms, equipment rooms, sidewalks

Facilitates access to building areas for contractors, repair and service representatives and vendors

Assist with pest control, including heat treatment for bedbugs

Moves building and unit furniture, as needed

Assist with general support as needed (examples: faxing, distributing mail, making copies, etc.)

Checks all radios at the start and end of all shifts

Ensure significant events involving residents and building operations activities are recorded accurately in daily log and all necessary information during shift, reads log daily at start of shift; maintains and or assists with other program documentation as needed i.e., Incident Reports

Maintains confidentiality and privacy of residents and compliance with regulatory requirements when assisting in gathering resident information attends staff and team meetings. Participates in regular supervision meetings

Practices a cooperative work approach and promotes teamwork among co-workers

Other duties as assigned by Site Director or Residential Services Manager

Qualification

Customer serviceCrisis interventionConflict mediationMicrosoft OfficeCommunication skillsCultural proficiencyTeamworkProblem solvingAdaptability

Required

High school diploma, GED certificate or an equivalent combination of education, relevant work experience

Previous customer service experience and experience providing services to low-income households, families, and or/adults with disabilities

Able to communicate and work effectively with a diverse group of voices

Ability to communicate effectively with tenants, the public and always maintain professional boundaries with tenants

Ability to stay calm and work effectively in a dynamic and potentially challenging environment, including working with individuals demonstrating the effects of trauma, substance use or behavioral health challenges

Demonstrated ability to work with diverse populations

Ability to work independently as well as courteously and effectively in a team environment

Ability to perform a variety of duties, often changing from one task to another

Excellent written and verbal communication skills

Demonstrated experience with Microsoft Office applications Word and Outlook, and ability to work efficiently and effectively with customized databases and technology, and conduct Internet research