Sparkrock · 1 week ago
Customer Success Manager (OTE $69,000/year USD), Sparkrock
United States
Full-time
Remote
Entry, Mid Level
$69K/yr - $69K/yr
2+ years expSparkrock is a 100% remote organization dedicated to helping social benefit organizations achieve success through technology. The Customer Success Manager will build relationships with customers, develop success plans, and drive results in a fast-paced environment.
Enterprise Resource Planning (ERP)Human ResourcesInformation TechnologySoftware
Responsibilities
Build productive and strong relationships with multiple customers and develop connections with stakeholders to understand their unique operational challenges and map these to the value of Sparkrock products
Engage with customers to understand the current state of system use and pain points, status, and goals around technical, user, and business success
Create customer-centered success plans and execute Business Reviews
Collaborate with various internal teams (product, marketing, services) and share customer-centric feedback
Provide strategic advice to customers based on a thorough understanding of the current Sparkrock products and future roadmap-based improvements, expansions, and add-on solutions
Qualification
Required
BA/BS required
2+ years of experience working in Customer Success as a CSM or similar
2-5 years of experience working in a Non-Profit or Educational organization in an ERP-related role, or 2+ years in a SaaS company
Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization
Strong ability to proactively work with customers to leverage our solutions to match their needs
Proven ability to prioritize and complete tasks quickly in a fast-paced environment
Ability to meet ambitious individual goals to support the company's growth
Superior listening and relationship-building skills
Strong organizational and planning skills
Extensive experience with ERP and/or CRM software and MS Office
Ability to cover North American time zones based on client need (i.e. EST to PST)
Preferred
Accounting Designation
CRM experience to manage accounts and opportunities
Experience as a Customer Success Key Account Manager, Sales, Consultant, or relevant role
Benefits
We are 100% remote and global. Live your best life wherever that may be, and never lose out on career opportunities because of it
Flexible work hours. We work asynchronously and don’t care when you’re online, just that you deliver great results and are there for our customers
We are dedicated to your growth with consistent and meaningful feedback, support in achieving your personal career goals, and access to leading-edge tools, playbooks, and technology to amplify your experience
Introductions to thought leaders in the space and webinars on cutting-edge tech hot topics
Stipend to help set up your ideal home office
Focus on culture: coffee chats, happy hours, cooking classes, book clubs, and more!
Company
Sparkrock
Sparkrock provides Finance, Workforce Management, Payroll and Employee Scheduling software for Nonprofits, Human Services Agencies.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-06-23Acquired
Leadership Team
Colin Dickinson
Board Advisor
Diana Budreau
Client Success Director
Recent News
2025-09-25
Company data provided by crunchbase