Customer Experience Management Senior Consultant, Qualtrics/Medallia jobs in United States
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Deloitte · 21 hours ago

Customer Experience Management Senior Consultant, Qualtrics/Medallia

positionKansas City, MO
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$108K/yr - $198K/yr
date4+ years exp

Deloitte is a leading professional services firm that empowers organizations to build deeper relationships with customers through innovative strategies and advanced analytics. As a Senior Consultant in the Customer Experience Management practice, you will leverage technology to implement customer feedback and engagement solutions while managing project goals and team dynamics.

AccountingConsultingFinancial ServicesLegalProfessional ServicesRisk Management
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Growth OpportunitiesbadNo H1Bnote

Responsibilities

Configure and implement customer experience platforms (Medallia, Qualtrics, Sprinklr) to address unique business needs
Make data-driven decisions

Qualification

MedalliaQualtricsSprinklrAPI integrationsData transformation (ETL)Project managementAnalytical skillsClient-facing consultingCustomer journey mappingCloud data solutionsREST APIsJSON/XML handlingWebhooks integrationsProblem-solvingCommunication skillsOrganizational skills

Required

Bachelor's degree in business, technology, or related discipline
Certifications in Medallia, Qualtrics, or Sprinklr
Experience (4+ years) in hands-on configuration of CX platforms (ex: Medallia, Qualtrics, Sprinklr)
3+ years of basic project management experience (Agile frameworks preferred)
Understanding of API integrations, SSO/OAuth setup, and data transformation (ETL) concepts
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Ability to travel up to 50% on average based on the work you do and the clients and industries/sectors you serve

Preferred

Strong problem-solving and analytical skills; comfortable working with sophisticated data sets and deriving actionable insights
Excellent communication and organizational skills for engaging both technical and executive stakeholders
Experience in client-facing consulting or advisory roles
Exposure to VOC strategy, customer journey mapping, or analytics program delivery
Familiarity with cloud data solutions or dashboarding platforms
Exposure to REST APIs, JSON/XML data handling, and webhooks/event-driven integrations

Benefits

Discretionary annual incentive program

Company

Deloitte

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Deloitte is a business consulting company that offers audit, consulting, financial advisory, and tax services.
dateFounded in 1845
location
London, England, GBR
people-size10001+ employees
web-link
https://www2.deloitte.com

Funding

Current Stage
Late Stage

Leadership Team

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Anne Muraya
Chief Executive Officer - East Africa
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Joe Ucuzoglu
Global Chief Executive Officer
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