Innocap · 5 hours ago
Senior Specialist, Operations
United States
Full-time
Remote
Senior LevelInnocap is the world’s leading firm of managed account platform services, seeking forward-thinking individuals to join their team. The Senior Specialist in Platform Operations will oversee service delivery for clients, manage communications, support operational issue resolution, and mentor junior team members.
Business DevelopmentFinanceFinancial Services
Responsibilities
Oversee operational service delivery for assigned clients, ensuring adherence to service level agreements and established processes
Manage client and hedge fund manager communications regarding the Innocap operating model, onboarding, and liquidation
Provide expert support to clients and internal teams in resolving operational issues
Allocate tasks to junior team members and facilitate cross-training to enhance team capabilities
Develop deep expertise in Innocap’s proprietary technology and lead initiatives for its continuous improvement
Support senior management in executing the strategic vision and advancing the team’s objectives
Mentor and coach team members, equipping them with the necessary tools and guidance for success
Ensure comprehensive documentation of all client processes
Foster collaborative relationships with leaders across departments to establish an effective, integrated operating model for assigned clients
Qualification
Required
University degree in finance or related field
Seasoned experience in operations and middle office functions and supporting complex operational control frameworks
Remarkable interpersonal skills with a proven track record of being client-focused and delivering outstanding client service
Demonstrated leadership qualities along with a proactive, positive, and adaptable approach to work
Excellent presentation skills and capacity to address client questions and requests
Experience in problem-solving and decision-making roles
Ability to think and act proactively, and to multi-task in a stimulating environment
Company
Innocap
Innocap is a business development financial services company located in Montreal.
Founded in 2014
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Bain Capital Tech OpportunitiesAbu Dhabi Investment Authority
2025-10-29Private Equity
2025-01-14Private Equity
Leadership Team
Francois Rivard
Chief Executive Officer
Recent News
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2025-11-19
Private Capital Journal
2025-10-31
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