thatgamecompany · 1 week ago
Senior User Researcher
United States
Full-time
Remote
Mid, Senior Level
$103K/yr - $140K/yr
5+ years expthatgamecompany is seeking a Senior User Researcher to join their Player Insights team, which focuses on building a player-centric culture. The role involves conducting qualitative and quantitative studies to inform design decisions and improve player experience.
Console GamesDeveloper ToolsFamilyMMO GamesMobileOnline GamesSocial NetworkVideo Games
No H1B
U.S. Citizen Only
Responsibilities
Work closely with leadership to understand franchise goals, then engage with project stakeholders early to understand the intended impact of their work
Design and execute end-to-end studies using a wide range of qualitative and quantitative methods to evaluate whether the player experience meets project goals
Partner with Data Analysts & Scientists to synthesize mixed-method insights, creating a more holistic view of player behavior and sentiment
Present actionable insights back to stakeholders in a clear and compelling way while providing recommendations and ongoing design consultation
Effectively communicate your discoveries with the wider organization so that they may better understand the experience of our players
Improve the researcher process with our development team with each cycle
Qualification
Required
5+ years or equivalent experience in user research or market research
A Bachelor's degree in a human-focused discipline such as Psychology, Anthropology, or Human-Computer Interaction
Experienced in qualitative and quantitative research methods—including interviews, focus groups, playtests, diary studies —with deep specialization in surveys
Proficient in core statistical methods—including regression, correlation, and factor analysis—and experienced with a statistical package such as R or SPSS
Excellent written English with experience writing effective survey questions
Excellent organizational and analytical skills
Excellent spoken communication skills with experience running (remote) focus groups
Experience working with cross-cultural teams and audiences
Experience working with cross-disciplinary teams
Passion for games and a belief in thatgamecompany's mission
Preferred
Bilingualism & Cross-Cultural Competence: speak Chinese/Japanese
Prior gaming research experience
Benefits
Paid Time Off, Holidays and Two Weeks Winter Break
Employees and their dependents get medical, dental, and vision coverage, regardless of their level, tenure, or position within the company. Moreover, these benefits start on the first day of the job—there’s no waiting period before they kick in.
Pet Insurance for those who need it too.
Compassionate leave for employees who needs to take care of their family members
Pre-tax wellness stipend
Pre-tax work from home stipend
Access our savings plan (401K program) with company match
Mental health resources including Headspace membership and Employee Assistance Program (EAP)
Discount portal for everyday goods and services
Employee inclusive and diversity initiatives such as Grow Together
Support for personal professional development
Company
thatgamecompany
Thatgamecompany develops artistically crafted, broadly accessible interactive video games.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$28.8MKey Investors
NetEase CapitalCapital TodayBenchmark
2022-03-03Series Unknown
2021-12-13Secondary Market
2019-07-09Series C· $6M
Leadership Team
Jenova Chen
CEO & Creative Director
Peter Lee
Chief Information Officer
Recent News
2025-12-06
GamesIndustry.biz Latest Articles Feed
2025-08-26
Company data provided by crunchbase