Experian · 2 hours ago
Client Support Analyst
Franklin, TN
Full-time
Hybrid
Entry, Mid Level
$64K/yr - $111K/yr
2+ years expExperian is a global data and technology company, powering opportunities for people and businesses around the world. As a Client Support Analyst, you will manage complex product issues and escalations, troubleshoot technical issues, and work closely with customers to ensure resolution and satisfaction.
AnalyticsBig DataCyber SecurityFinTechFraud DetectionInformation Services
Responsibilities
Troubleshoot complex product and technical issues to determine severity and scope and respond accordingly
Participate in project management and oversight
Manage issues and questions escalated from Customer Support, Account Management, and Implementation teams
Troubleshoot and escalate complex issues to technical and product resources with the appropriate information to resolve customer inquiries
Lead technical troubleshooting sessions with customers and internal technical teams
Maintain ownership of customer communication and follow-up when issues are escalated to product development teams
Use prior knowledge, experience and tools available to provide solutions
Stay current on product offerings and training, development and provide feedback on our tools and customer experience to improve our products Communicate with customers regarding support cases
Manage all client related issues through Client Relationship Management tool (CRM) – Salesforce
Manage and troubleshoot customer and user configurations
Educate and empower customers to maximize use of products, tools, and services
Monitor system status and health of the products
Maintain internal and external Knowledge Database (KCS, Knowledge Center Solutions) and use to assist troubleshooting
Leverage every customer as an opportunity to strengthen the relationship between the customers and the Experian brand
Qualification
Required
2 years' experience in an analytical role, along with supporting clients
Assist the team with holiday coverage as operationally needed and is managed on a rotational basis
Preferred
2 years' experience in the healthcare IT industry is beneficial, but not required
2 years' experience reading 837 and CSV remittance files, is beneficial, but not required
Bachelor's degree in Business, Healthcare Management, or related field is beneficial, but not required
Benefits
Great compensation package and bonus plan
Core benefits including medical, dental, vision, and matching 401K
Flexible work environment, ability to work remote, hybrid or in-office
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Company
Experian
Experian is a data analytics and consumer credit reporting company.
10001+ employees
H1B Sponsorship
Experian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (18)
2023 (9)
2022 (16)
2021 (19)
2020 (23)
Funding
Current Stage
Public CompanyTotal Funding
$1.31MKey Investors
Fair4All Finance
2025-11-25Grant· $1.31M
2006-10-11IPO
Leadership Team
Brian Cassin
Chief Executive Officer
Chris Fletcher
CPO / SVP Cloud & Decisioning Software
Recent News
2026-01-09
2026-01-08
Company data provided by crunchbase