Geovista Federal Credit Union ยท 21 hours ago
IT Help Desk Specialist
Hinesville, GA
Full-time
Onsite
New Grad, Entry LevelGeovista Federal Credit Union is seeking an IT Help Desk Specialist to join their growing team. The role involves providing Tier 1 technical support to users and managing IT inventory while maintaining various software applications.
BankingFinanceFinancial Services
Responsibilities
Serve as the point of contact for our users needing technical assistance
Work tickets, emails, instant messages, and phone calls/texts
Provide Tier 1 technical support for all users
Escalate unresolved issues to the next level of IT support
Maintain users in our various software applications
ShareTec, DDS, Virtual Branch, KnowBe4, Mitel, etc
Manage IT and Telecom inventory for Admin and Branches
Utilize Excel spreadsheets, websites, and applications
Perform other IT/IS duties as assigned by management
More responsibilities may be added as proficiency increases
Qualification
Required
Serve as the point of contact for our users needing technical assistance
Work tickets, emails, instant messages, and phone calls/texts
Provide Tier 1 technical support for all users
Escalate unresolved issues to the next level of IT support
Maintain users in our various software applications
Manage IT and Telecom inventory for Admin and Branches
Utilize Excel spreadsheets, websites, and applications
Perform other IT/IS duties as assigned by management
More responsibilities may be added as proficiency increases
Benefits
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Training & development
Vision insurance
Company
Geovista Federal Credit Union
GeoVista Federal Credit Union provides financial solutions such as loans, investment, insurance, security and online banking services.
Founded in 1964
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Vanessa McGarry, CCUE, CCUIP
Chief Financial Officer
Company data provided by crunchbase