MSX International ยท 2 hours ago
Technical Specialist
Lincoln, NE
Full-time
Hybrid
Mid, Senior Level
2+ years expMSX International has been a trusted partner to leading vehicle manufacturers for over 30 years, and they are seeking a Technical Specialist to assist dealerships with automotive repair issues. The role involves local travel to dealerships, providing technical assistance, and ensuring customer satisfaction through effective problem-solving and process improvements.
Responsibilities
Assessing and solving technical escalations
Providing online and in-dealership technical assistance
Leading discussions and acting as a subject matter expert
Managing recall requirements and ensuring Required Service Updates (RSU) are completed and following up to ensure a reduction in buybacks
Interacting with the team as the quality feedback liaison
Providing dealership consultations on repair order documentation, repair service agreements, and facility inspections
Ensuring the improvement of the customer experience and increasing 'fixed first visit' cases
Analyzing and making suggestions related to repair shop process improvements and offering proactive business planning with a focus on the customer experience
Qualification
Required
A minimum of 2 to 4 years automotive experience required
Must have dealership experience
Highly motivated, adaptive, and autonomous with the ability to deliver results
Ability to travel locally to dealerships within a designated area
Ability to analyze and document vehicle case updates using Microsoft Excel
Ability to communicate technical information to all levels
Ability to analyze data and create custom reports using provided templates
Ability to effectively use MS Word, Excel, and PowerPoint
Ability to work independently and manage a progressive workload in a fast-paced environment
Preferred
current ASE certification
Field-related management experience
Assistant Manager
Shop Foreman
Benefits
Health, Rx, Dental, Vision Insurance
401k Savings Plan
Health Savings Account
Disability Insurance plans
Employee discounts
Paid standard US holidays
Paid vacation time
Company
MSX International
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jodi Weed
Global Human Resource Business Partner
Shirley Aldana
Executive Assistant to the President & CEO
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