TAO Digital Solutions · 10 hours ago
Application Support Analyst
Dallas, TX
Full-time
Onsite
Senior Level
7+ years expTAO Digital Solutions is seeking a Mid Level Support Engineer to transform their support and monitoring teams into a modern Site Reliability Engineering (SRE) function. The role involves ensuring system reliability through monitoring and support duties, troubleshooting complex issues, and implementing automation for recurring problems.
Cyber SecurityFinTechPayments
Responsibilities
Act as the first point of contact for system alerts and proactively monitor on-prem and cloud environments
Triage alerts, resolve issues using playbooks, and escalate when necessary
Own incidents end-to-end, ensuring timely resolution and communication
Troubleshoot and resolve complex issues such as incomplete file processing, manual data loads, and system alerts
Handle customer support issues related to file processing and integrations
Implement automation for recurring issues and manual interventions
Integrate proactive monitoring and self-healing mechanisms into systems
Drive root cause analysis and implement permanent fixes to prevent recurrence
Apply SRE principles and AWS Well-Architected Framework best practices for reliability, scalability, and cost optimization
Identify gaps in current processes and propose improvements
Work closely with development teams to ensure reliability and operability of new features
Participate in on-call rotations and incident reviews to improve system resilience
Qualification
Required
Minimum 7+ years in application support, operations, or reliability engineering
Strong troubleshooting skills across on-prem systems and cloud environments
Familiarity with Java, MySQL, and Python for debugging and support
Experience with monitoring tools (e.g., Nagios, Prometheus, CloudWatch) and alert management
Experience with automation scripting (Python, Shell, or similar)
Knowledge of incident management frameworks and ITIL processes
Understanding of cloud platforms (AWS preferred) and migration considerations
Experience with CI/CD pipelines and DevOps tools
Knowledge of observability concepts (metrics, logs, traces)
Strong communication and collaboration skills
Ability to work under pressure and manage critical incidents
Analytical mindset with a focus on continuous improvement
Preferred
Exposure to SRE principles and practices
Company
TAO Digital Solutions
TAO Digital Solutions provides technology services centered on product engineering, managed services, cybersecurity, and payment solutions.
1001-5000 employees
H1B Sponsorship
TAO Digital Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (10)
2023 (4)
Funding
Current Stage
Late StageTotal Funding
$15.98MKey Investors
Vesper CompanyAnicut Capital
2024-10-23Private Equity
2023-12-01Debt Financing· $15.98M
Leadership Team
Rajkumar Velagapudi
Chief Executive Officer
Madhuri Kakarla
Chief Operating Officer
Recent News
Venture Capital Firms
2025-11-14
Venture Capital Firms
2024-10-25
Company data provided by crunchbase