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Spectrum Dynamics Medical · 2 days ago

Field Services Engineer

Zanesville, OH

Full-time

Hybrid

Mid Level

3+ years exp

Spectrum Dynamics Medical is focused on enhancing customer satisfaction and loyalty through their Field Service Engineer role. The FSE will provide onsite and remote support, execute system installations and upgrades, and ensure a positive customer experience while collaborating with various teams to resolve issues and improve product reliability.

BiotechnologyHealth CareMedical Device

Responsibilities

Provide onsite and remote support for break-fix issues related to software, hardware, and IT, and their clinical applications

Execute new system installations, field upgrades, and preventive maintenance for the company’s range of products

Take personal ownership of the customer experience. Facilitate customer satisfaction through identification of any concerns and initiation of problem resolution and escalation

Identify and make any necessary independent decisions on who to engage to obtain requisite resources for problem resolution in a timely fashion

Directly communicate and build rapport with customers as required. Follow up directly with customers to ensure that all issues are resolved

Support new product introductions and first of kind installations

Provide status reporting to internal/external customer support teams

Participate as a technical resource and/or customer advocate as needed

Work collaboratively with the assigned sales and application professionals in addressing and resolving customer satisfaction issues, and/or implementing sales and service solutions to meet customer needs to drive revenue for the company

Improve productivity by highlighting deficiencies and recommending changes in tools, training, and processes

Report to the Director of Service

Qualification

Biomedical EngineeringElectrical EngineeringMedical Imaging EquipmentSoftware InstallationsCustomer ServiceInterpersonal SkillsIndependent Work

Required

S. in Biomedical Engineering or Electrical Engineering (or equivalent education) preferred

Experience servicing and troubleshooting Industrial equipment

3 years of experience servicing/installing medical imaging equipment (CT or PET, while Nuclear equipment is preferred)

Significant skills and qualifications with handling computers, software installations and upgrades, and electronic-mechanic assembly

Ability to work independently

Willingness to travel in order to support other locations in the US and abroad

Strong sense of customer service with excellent interpersonal skills

Anything else that managers deem necessary to assign in order to support the company's mission, vision, and values

Company

Spectrum Dynamics Medical

Spectrum Dynamics is spearheading the transformation of Nuclear Medicine from analog to digital technology, enabling clinicians to provide superior healthcare services with improved image quality and efficiency at lower doses.

Founded in 1999

Danville, California, USA

51-200 employees