Cortavo, Inc. · 14 hours ago
Field Engineer
Atlanta, GA
Full-time
Hybrid
Entry, Mid Level
2+ years expCortavo, Inc. is seeking a highly capable Field Engineer who thrives in client-facing environments with a strong background in networking and end-user support. This role is critical for managing service delivery, handling onsite issues, installations, and remote troubleshooting while ensuring exceptional client support.
Information Technology & Services
Responsibilities
Deliver exceptional onsite and remote support for Cortavo clients and their end users
Install, configure, upgrade, and troubleshoot workstations, laptops, printers, and networking equipment
Act as the technical face of Cortavo building trust through professionalism, punctuality, and accountability
Maintain detailed and accurate ticket documentation, including timekeeping, notes, and scheduled tasks
Support Office 365, Windows 11, MacOS, network connectivity, VPNs, and basic server administration
Image and deploy devices as part of client onboarding and refresh initiatives
Conduct new user orientation and 'first day' training on equipment and support access
Maintain clean and organized workspace setups, ensuring cable management and presentation standards
Respond to shifting priorities and travel on short notice as client needs arise
Stay overnight at client locations when required, sometimes for multiple days
Track and restock inventory in vehicles and field closets
Assist with RMAs and warranty claims for damaged or failed equipment
Maintain and write accurate knowledge base articles as you come across knowledge and information while working cases. Knowledge is the base of Managed Services
Work collaboratively with Service Desk, Engineering, and Client Success teams on escalated support
Qualification
Required
Valid U.S. Driver's License with clean driving record
Able to lift/move 50+ pounds and remain on your feet for extended periods
Willing and able to travel regionally on short notice, including multi-day overnight trips
Associate's degree in related field or in progress is acceptable
2+ years of experience in IT support, field services, or desktop support roles
Strong knowledge of networking concepts (Wi-Fi, VLANs, DHCP/DNS, VPN, firewall basics)
Proficiency in Windows 10/11, Office 365, Teams, and desktop imaging tools
Strong ticket discipline: accurate time entries, clear notes, and effective follow-up
Comfortable juggling multiple tasks and tickets in a fast-paced environment
Professional and empathetic communicator, especially under pressure
Strong organizational skills and a commitment to documentation and process
Preferred
Bachelor's degree
Managed Service Provider experience
Microsoft Certifications, particularly any prerequisite for Microsoft 365 Certified: Enterprise Administrator Expert and Exam MS-102: Endpoint Administrator
Familiarity with IT hardware, software, and managed services technology
Proficiency in Google Suite, particularly Gmail and Google Docs
Working knowledge of Microsoft Intune
Familiarity with Entra is a plus
Benefits
Competitive salary
Employer, contributed health benefits
Unlimited paid time off
Access to a Company cell phone plan
Celebration events for team and Company successes throughout the year
Company
Cortavo, Inc.
Cortavo is a managed IT services provider built for growing small and mid-sized organizations that need a simpler, more reliable way to manage their technology.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase