A-TEK, Inc. · 22 hours ago
Lead AV Support Technician
Bethesda, Maryland, United States
Full-time
Onsite
Senior Level, Lead/Staff
$80K/yr - $110K/yr
5+ years expA-TEK is a company focused on empowering innovation that impacts mission within federal markets. The Lead AV Support Technician will provide onsite audiovisual support for meetings and events, ensuring the seamless operation of AV systems and collaborating closely with event coordinators to deliver reliable support.
Business IntelligenceInformation Technology
No H1B
Security Clearance Required
Responsibilities
Provide onsite assistance for all meetings requiring AV support, including presentation displays, voice lift, incoming audio, and integrated video conferencing
Perform pre-meeting checks on Conference Center room technology to ensure proper functionality
Stay current on video conferencing and collaboration equipment used by our federal customer
Develop and implement solutions for common AV technology issues
Diagnose and resolve video conferencing equipment issues or escalate to AV Engineering as needed
Conduct daily checks on centrally managed meeting rooms, ensuring:
Collaboration devices are network-connected and operational
Microphones, cameras, speakers, and displays function properly
Control panels at tables, walls, and hallways are operational
Report any issues immediately and submit service tickets when necessary
Work closely with the customer’s event coordinators to design AV solutions tailored to client needs
Serve as a resource and subject matter expert for service desk and field support technicians
Create, upload, and manage content for digital signage in the event areas in collaboration with federal staff and contractors
Qualification
Required
Minimum of 5 years of experience providing AV project/event support
Demonstrated experience managing AV support teams
Proven experience in AV support and video conferencing technologies
Strong troubleshooting and problem-solving skills
Excellent communication and customer service abilities
Familiarity with collaboration platforms and digital signage systems (e.g., Scala)
The ability to obtain and retain a public trust clearance is required for consideration
Preferred
Experience with enterprise-level AV systems and integrated conferencing platforms (e.g., Cisco, Poly, Zoom, Microsoft Teams)
Experience supporting hybrid and remote meetings, including AV solutions for team rooms, huddle spaces, and conference centers
Experience supporting digital signage platforms, especially Scala, including content creation and management
Knowledge of network connectivity and basic IT troubleshooting
Ability to manage multiple tasks in a fast-paced environment
Strong organizational skills and attention to detail
Familiarity with digital signage content creation tools and workflows
Certification in AV technologies (e.g., CTS, AVIXA) is a plus
Benefits
Health, dental, and vision insurance
401(k) with employer match
Paid time off
Professional development opportunities
Company
A-TEK, Inc.
As a trusted services and solutions provider, A-TEK, Inc.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kathryn Freeland
Chief Executive Officer
Recent News
Washington Technology
2025-10-09
Washington Technology
2025-09-18
2024-05-05
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