Servion Global Solutions · 1 week ago
Product Manager UI/UX
United States
Contract
Remote
Senior Level
7+ years expServion Global Solutions has been a trusted partner for customer-centric brands for over 25 years, specializing in Contact Centers and Customer Experience solutions. The Product Manager UI/UX will work closely with engineering teams to capture UX requirements, develop wireframes, and ensure the implementation of user-centric designs across products.
Big DataContact ManagementInformation TechnologyMobileSoftware
Hiring Manager
Sri Gopinath
Responsibilities
Work closely with the Hammer Solution Engineering team to identify, capture, and document UX requirements directly from customers
Translate customer workflows into user journeys, wireframes, and interaction models
Develop wireframes and present them to customers for walkthroughs and validation
Incorporate customer feedback rapidly into refined UX designs aligned with Hammer’s roadmap
Collaborate directly with Hammer engineering and product teams to ensure UX intent is accurately implemented
Potentially act in a Scrum Master–style role for UX-related workstreams, helping manage UX backlogs and sprint alignment
Drive consistency and usability across Hammer modules while supporting rapid iteration
UX for network performance monitoring, service assurance, and operational analytics
Data-heavy dashboards, alerts, and workflows used by network and operations teams
Simplifying real-time and historical network data into actionable insights
Modernizing existing Hammer UX into more intuitive, role-based, and cloud-friendly experiences
Qualification
Required
7+ years of experience in UX, UX-focused Product Management, or Product roles with strong UX ownership
Proven experience working on enterprise B2B SaaS products
Strong ability to engage directly with customers and translate feedback into UX artifacts
Hands-on experience creating wireframes, flows, and UX documentation
Experience collaborating closely with engineering teams in Agile environments
Comfortable operating in a highly technical, data-driven product context
US-based with excellent communication skills
Preferred
Experience in networking, telecom, infrastructure, or observability platforms
Prior exposure to network performance or service assurance products
Experience supporting Solution Engineering or customer-facing UX validation
Ability to balance UX design, product thinking, and delivery execution
Company
Servion Global Solutions
Servion is a global systems integrator (SI) headquartered in the United States, with over three decades in customer experience (CX) transformation.
1001-5000 employees
H1B Sponsorship
Servion Global Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
Funding
Current Stage
Late StageTotal Funding
$140MKey Investors
Everstone
2017-05-25Private Equity· $74M
2014-11-20Private Equity· $66M
Recent News
2022-07-25
Company data provided by crunchbase