Robert Half · 2 weeks ago
Help Desk Analyst II
Broken Arrow, OK
Full-time
Onsite
Entry, Mid Level
$65K/yr - $70K/yr
2+ years expRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are seeking a Help Desk Analyst to serve as the first point of contact for customers seeking technical assistance, providing expert phone support and troubleshooting a variety of IT issues.
ConsultingHuman ResourcesRecruitingSecurity
No H1B
Responsibilities
Respond to client inquiries via phone, email, and chat with professionalism and empathy
Diagnose and resolve technical problems across desktop, network, and application environments
Document all issues, solutions, and follow-up actions clearly in their ticketing system
Work collaboratively with team members and escalate complex issues as needed
Educate users on best practices to enhance their IT experience
Qualification
Required
At least 2 years of experience in help desk or IT support roles
Exceptional customer service and communication skills, especially over the phone
Familiarity with Microsoft Windows operating systems
Experience with service desk ticketing tools, such as ConnectWise
Strong troubleshooting abilities and a proactive mindset
Ability to multitask and prioritize in a fast-moving environment
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
Robert Half
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
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