TEKsystems · 11 hours ago
Help Desk Support
Fort Worth, TX
Contract
Onsite
New Grad, Entry Level
$22/hr - $26/hrTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions to take advantage of new opportunities. They are seeking a Help Desk Support to manage and support user-assigned hardware, software, and accounts, providing assistance through various channels. The role includes updating help desk tickets, managing user accounts, and escalating issues as needed.
Information Technology
Responsibilities
Manage and support user-assigned hardware, software, printers, email and user accounts. Support can be provided via telephone, email, in-person visit, or remotely with remote support tools
Update/Manage Help Desk tickets in a timely manner, with associated information pertaining to the full life cycle of the support call/email/in-person
Manage user account updates/password resets
Manage and support hardware/software for conferencing rooms and products
Tier 1.5 Help Desk support, involved with a variety of Help Desk, desktop, telephone and remote support
Support ticketing system (Cherwell)
Escalate issues to Tier 3 support teams
Qualification
Required
Manage and support user-assigned hardware, software, printers, email and user accounts
Support can be provided via telephone, email, in-person visit, or remotely with remote support tools
Update/Manage Help Desk tickets in a timely manner, with associated information pertaining to the full life cycle of the support call/email/in-person
Manage user account updates/password resets
Manage and support hardware/software for conferencing rooms and products
Tier 1.5 Help Desk support, involved with a variety of Help Desk, desktop, telephone and remote support
Support ticketing system (Cherwell)
Escalate issues to Tier 3 support teams
Software including but not limited to: Intune MDM, Netskope (zero trust), Microsoft Office 365 Apps, Cherwell, Ring Central, VirtualBox (including the installation/configuration of VM's), Duo (MFA), Bomgar Remote Access
Entry Level
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase