TEKsystems · 6 days ago
Sr. UX Researcher
Fort Worth, TX
Full-time
Hybrid
Senior Level
$73.08/hr - $80/hr
5+ years expTEKsystems is a leading provider of business and technology services, specializing in accelerating business transformation for its customers. The Sr. UX Researcher will partner with product owners and stakeholders to develop research strategies, design and execute UX research methods, and synthesize findings into actionable insights to enhance user experience.
Information Technology
Responsibilities
Partner closely with product owners and stakeholders to deeply understand business challenges and champion user experience at every stage
Develop research strategies that align with product portfolio objectives and support progress toward OKRs
Design and execute a wide range of quantitative and qualitative UX research methods—including heuristic evaluations, click tests, competitive analyses, surveys, eye‑tracking, remote moderated/unmoderated usability testing, and user interviews—to evaluate usability, comprehension, and overall satisfaction
Synthesize research findings into clear, actionable insights and present them effectively to stakeholders at all organizational levels
Leverage analytical tools (e.g., Adobe Analytics, Quantum Metric) to collect data-driven insights that enhance research strategies and provide a complete understanding of user experiences
Create, update, and maintain Customer Journey Maps and Service Blueprints to help product teams identify pain points, build empathy, and stay customer‑centric
Thrive in a self-directed, agile environment while managing multiple concurrent meetings, priorities, and projects
Guide and benchmark product performance using quantitative UX metrics, regularly evaluating customer feedback to identify areas of improvement
Scale UX research through infrastructure development, education, and contributions to ResearchOps
Manage research tools, including eye‑tracking hardware, testing platforms, and participant recruitment resources
Qualification
Required
Bachelor's degree in Human‑Computer Interaction (HCI), Human Factors Engineering, Computer Science, Visual Design, Behavioral Science, Psychology, or a related field
5+ years of applied UX research experience in large enterprises or highly matrixed environments
Strong knowledge of user‑centered design principles and experience applying both qualitative and quantitative research methods
Proficiency with remote testing tools and platforms such as UserZoom, UserTesting, and Userlytics
Familiarity with modern design and prototyping tools (e.g., Figma, Zeplin, Flinto, Sketch, Adobe Creative Cloud)
Excellent written and verbal communication skills with a proven ability to collaborate across disciplines, products, and roles
Strong project management capabilities, including setting strategies, defining measurable objectives, and delivering on deadlines
Proficiency with modern analytics dashboards and tools such as Adobe Analytics and Quantum Metric
Passion for educating product partners and stakeholders on the value of user‑centered research
Ability to clearly articulate research findings, design recommendations, and best practices to stakeholders
Advanced skills in Excel or similar tools for analyzing large datasets
Preferred
Graduate degree in HCI, Human Factors Engineering, Computer Science, Visual Design, Psychology, or a related field
7+ years of applied UX research experience in a portfolio‑driven or product‑based environment
Experience working in the aviation industry
Experience scaling research programs and building research insight repositories
Experience conducting field research with unionized workforces
Knowledge of Artificial Intelligence (AI) and its applications in UX research and design
Strong organizational abilities, including labeling, structuring, and designing complex flows and wireframes
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
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