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Capital One · 5 hours ago

Associate, Learning Associate - Customer Channels Performance Solutions (Work From Home)

Richmond, VA

Full-time

Hybrid

Entry Level

$67K/yr - $76K/yr

2+ years exp

Capital One is a financial services company seeking a Learning Associate for their Customer Channels Performance Solutions. The role involves facilitating learning experiences in a virtual environment, coaching new hires, and managing classroom situations to support effective training delivery.

Financial Services

Comp. & Benefits

No H1B

Responsibilities

Facilitates both virtual and in person learning experience aligned to industry best practices

Deliver on identified learning objectives

Manage challenging classroom situations; oversees performance management of the classroom experience

Prepare for class in a well-managed way following the Virtual Classroom Guide (class set-up, roster, communication, logistics, technology access, etc)

Integrate business strategy and priorities into delivery as appropriate

Partner with appropriate stakeholders to include compliance and other specialty projects

Consult with clients to understand needs and provide recommendations

Stay current on team meeting materials & updates

Complete admin. duties as needed (Class Folder Updates, Weekly Training Report Completion, System access request follow up

Deliver coaching and feedback to learners

Able to adapt to different learning styles and technological platforms

Qualification

Facilitating trainingsMicrosoft OfficeGoogle SuiteVirtual training toolsAdult learning theoryCoachingPerformance managementKindnessCollaborationAdaptability

Required

High School Diploma, GED, or equivalent certification

At least 2 years of experience facilitating trainings

At least 2 years of experience in Microsoft Office or Google Suite

Secure home office environment that is free from background noise and distractions

Reliable private internet connection that is not supplied via cellular data or hotspot is required

A private network that is password protected where you have ownership or line of sight to every device on the network

Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), or 19801 (Wilmington, DE), 68521 (Lincoln, NE), or 56301 (St Cloud, MN) and report in person, when required, with at least 24 hours notice