Renovation Brands ยท 3 hours ago
Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$20/hr - $22/hrRenovation Brands is focused on creating design-rich home improvement product offerings via Ecommerce. They are seeking a reliable and highly organized Customer Service Representative to support customers by delivering a consistent, professional, and positive customer experience.
Retail
Responsibilities
Support customers Remotely across phone, email, and other communication channels while delivering a consistent, professional experience
Monitor, manage, and respond to inbound requests in a timely manner, ensuring follow-ups with customers and vendors are completed as needed
Own customer cases from initial contact through resolution, maintaining accuracy and attention to detail throughout the process
Communicate clearly and professionally, ensuring information provided to customers is accurate and aligned with company standards
Act as a liaison between customers, vendors, and internal teams to resolve post-sale questions or issues
Adapt to changing priorities and workflows while maintaining expected service levels
Meet established phone service-level expectations (90% SLA) and consistently achieve individual Customer Service performance metrics
Learn and accurately communicate product and order-related information to assist customers effectively
Work collaboratively with the Customer Service team to ensure coverage, consistency, and customer satisfaction
Follow established processes and contribute feedback when opportunities for improvement are identified
Qualification
Required
Reliable and highly organized
Excellent customer service fundamentals
Comfort working in a fast-paced Remote environment
Ability to quickly learn detailed product and process information
Clear communication skills
Strong attention to detail
Customer-first mindset
Prior customer service experience, preferably in a retail, e-commerce, or Remote call center environment
Excellent written and verbal communication skills with the ability to explain information clearly and professionally
Comfort working in a performance-driven environment where individual and team metrics are measured and reviewed regularly
Ability to manage multiple tasks, prioritize effectively, and maintain accuracy in a high-volume setting
Solid attention to detail and follow-through, with a focus on owning issues through resolution
Ability to remain calm, professional, and solution-focused when working with frustrated or escalated customers
Willingness and ability to learn product information, systems, and processes quickly
Reliable attendance and schedule flexibility to support rotating shifts, including evenings and Saturdays when required
Coachable mindset with openness to feedback and adherence to established processes
Preferred
Experience in home improvement or cabinetry
Benefits
Competitive Base Salary in line with market expectations
Medical, Dental, and Vision plans
401(k) Safe Harbor Plan with 4% employer match dollar for dollar
Paid vacation allocated by position, and numerous paid holidays
Paid Parental Leave
Paid Sick Days (based on applicable state laws)
Employee Discount program across all brands at a price of 10%-20% above cost
Voluntary Life Insurance & Disability Insurance
Voluntary Accident & Critical Illness Insurance
Employee Referral Program w/Monetary Bonus
Discounts through LifeMart
Company
Renovation Brands
Internet retail company that sells electric fireplaces and heaters to residential and commercial clientele in the renovation space.
Founded in 2002
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Comvest Partners
2021-11-22Private Equity
2012-05-01Acquired
Leadership Team
Marc Sieger
Chief Executive Officer & Director
Recent News
2024-01-31
Company data provided by crunchbase