FIS · 21 hours ago
Desktop Support Representative
US FL JAX 347
Full-time
Onsite
Mid, Senior Level
5+ years expFIS is a leading fintech company providing solutions that impact markets and individuals globally. The Desktop Support Representative will be responsible for delivering technical support for desktop systems, ensuring operational efficiency, and enhancing customer satisfaction through effective troubleshooting and problem resolution.
BankingFinancial ServicesFinTechPayments
Responsibilities
Responds to initial technical support inquiries, resolves routine issues and refers more complex inquiries to senior technicians. Checks out and approves operational quality of system equipment
Ensures customer satisfaction by advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction
May instruct customers in the operation and maintenance of the products/equipment as well as provide technical support services to customers including troubleshooting, problem resolution and diagnosing equipment interface problems during installations
Provides desk-side assistance in resolving technology support issues
Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
Other related duties assigned as needed
Qualification
Required
High school diploma or GED
5+ years' experience with troubleshooting and responding to tickets
Knowledge and understanding of hardware/software programs for assigned products
Stays up-to-date with latest technology
Ability to communicate effectively verbally and in writing
Ability and flexibility to work extended hours when necessary to maintain client satisfaction
Preferred
Microsoft Office 365 skills
The ability to work effectively on a large team
Great customer service skills to help provide a great customer experience
Benefits
Private medical cover
Dental cover
Travel insurance
Company
FIS
FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
10001+ employees
H1B Sponsorship
FIS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$10.5BKey Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity
Leadership Team
Douglas McAllister
CEO - Ventures / FIS AutoSuite VBO/BPO Operations
Stephanie Ferris
CEO and President
Recent News
2026-01-14
Company data provided by crunchbase