APCO Holdings, LLC · 8 hours ago
Manager, IT Support & Endpoint Security
Nocatee, FL
Full-time
Onsite
Mid, Senior LevelAPCO Holdings, LLC is seeking a Manager, IT Support & Endpoint Security who will be responsible for the design, execution, and security of the modern workplace. This role involves leading the IT Service Desk to deliver high-quality technical support and architecting defenses to protect the end-user environment.
AutomotiveAutonomous VehiclesManufacturing
Responsibilities
Lead, mentor, and scale a service desk team focused on high-quality ticket resolution and user satisfaction
Build and maintain an intuitive Service Catalog and a "Shift-Left" Knowledge Base to empower user self-service
Manage the full ticket lifecycle within the ITSM (e.g., ServiceNow/Jira). Identify recurring technical "noise" and implement permanent structural fixes
You will measure IT success through user sentiment, productivity impact, and First Contact Resolution (FCR) rates
Architect a seamless, secure "Day 1" experience, ensuring hardware and access are ready for new hires while maintaining rigorous "Kill-Chain" procedures for departures
Own the configuration and security policies for the entire fleet (Windows, macOS, Mobile) using tools like Intune or Jamf
Manage the automated deployment of OS and third-party application patches. Monitor and remediate workstation vulnerabilities to maintain a zero-vulnerability posture
Configure and monitor endpoint protection tools, including EDR/XDR, disk encryption (BitLocker/FileVault), and local admin password management (LAPS)
Enforce Multi-Factor Authentication (MFA) and Conditional Access policies to ensure only compliant devices access company data
Act as the first responder for security alerts triggered on user devices, leading containment and remediation efforts
Manage the procurement, imaging (Autopilot/ABM), and sustainable disposal of hardware assets
Design and lead phishing simulations and security training to turn employees into the "human firewall."
Ensure the end-user environment meets regulatory requirements (SOC2, GDPR, HIPAA) through regular audits of access and device health
Qualification
Required
Expert-level knowledge of Windows 10/11 and macOS
Proficiency in Intune, Jamf, or similar MDM/UEM platforms
Practical application of CIS Benchmarks or NIST frameworks for device hardening
Experience configuring and optimizing Service Desk ticketing workflows
Company
APCO Holdings, LLC
The company markets its products using the EasyCare, GWC, MemberCare, Crystal Fusion, and Rider's Advantage brands.
Founded in 1984
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tony Wanderon
Chief Executive Officer
Pankaj Singh
Chief Technology Officer
Recent News
2025-06-19
Company data provided by crunchbase