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AT&T · 9 hours ago

Refresh Manager (TM II) (Government)

Columbia, Maryland

Full-time

Onsite

Mid, Senior Level

$98K/yr - $133K/yr

3+ years exp

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense. They are seeking a Refresh Manager to lead a team responsible for the refresh of client hardware, ensuring compliance with SLAs and managing the day-to-day activities of technical staff. The role involves developing refresh targets, coordinating with various teams, and overseeing the refresh process.

CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Supports the development of monthly Refresh targets for all neighborhoods in support of monthly refresh SLAs

Reviews and works with the UTL team to quantify missing assets

Works with the Asset team to verify asset state and location

Leads with the development of reports for all Refresh efforts

Performs all queue management for all types of refresh performed on program by tasking managing the priorities of queue coordinators and refresh technicians

Manages remediation actions including coordination with both the Gov’t PMO and Customer organization to minimize disruptions to mission activities

Oversees refresh queue coordinators

Reviews and validates all refresh work including scheduling and coordination with customers for access for their restricted work areas

Creates refresh ticketing templates and mass tickets needed for refresh

Assists other Queue Manager or Queue Coordinators as questions arise

Manages day to day activities of technical staff, including adherence to established procedures, timesheets, training and career growth

Supports the Refresh Manager in developing products for internal leadership to aid in tracking and metrics

Supports the Refresh Manager in both internal and external meetings, representing refresh for the program

Works closely with the Assets, Distribution, and Neighborhood Teams to ensure all are prepared for refresh activities

Manages refresher training and for refresh technicians to ensure they are knowledgeable on current processes and SLA requirements

Develops refresh projections and inventory acquisition

Lead the development of refresh processes and procedures exploiting areas for growth or improvement

Monitors trends and communicates them to the Refresh Manager/applicable stakeholders as necessary

This is a supervisory job with responsibility to plan and apportion work of employees including interviewing, selecting, training, recommending the setting and adjusting of rates of pay and hours of work, coaching and assessing performance, and ensuring compliance with company and regulatory policy

Qualification

Supervisory experienceProject managementRefresh project familiarityCommunication skills8570 CertificationTeamwork skillsTime management skills

Required

Candidate should have a Bachelor's degree and three (3) years of supervisory or project management experience

Familiarity with refresh project/efforts, coordinating staff and technical requirement is a plus

Candidate must have good communication, teamwork, and time management skills

Ability to function under tight deadlines and engage directly with customers is a plus

Required Clearance: TS/SCI with polygraph

Preferred

8570 Certification

Benefits

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone