BMO · 1 week ago
Bilingual Call Centre Associate - Corporate Cards (French and English)
United States
Full-time
Remote
Entry, Mid Level
$38K/yr - $71K/yr
2+ years expBMO is a financial institution that is seeking a Bilingual Call Centre Associate to provide corporate cards sales and service to customers. The role involves advising customers on corporate card strategies, fulfilling sales and service activities, and managing customer inquiries in a professional manner.
BankingCrowdfundingFinanceFinancial Services
Responsibilities
Identifies opportunities to make qualified referrals to other groups within the CCC
Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided
May provide training and coaching to junior associates as needed
Handles customer inquiries in an informed, professional, and efficient manner
Probes to understand customer needs and provide advice related to personal banking and credit card strategies that meet their objectives
Manages all transactional outcomes of customer calls or defers to appropriate internal business groups
Escalates complex or unresolved customer situations to the CCAM/CCM as required
Performs any required documentation after completed calls to ensure customer’s requests are accurately processed
Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations in a professional manner
Integrates marketing promotions and programs into customer conversations where appropriate
Maintains the confidentiality of customer and Bank information
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering
Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions
Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees
Analyzes issues and determines next steps
Broader work or accountabilities may be assigned as needed
Qualification
Required
Typically between 2 – 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience
Knowledge of BMO credit card products
Knowledge of competitive marketplace and trends in product offerings
Specialized knowledge
Verbal & written communication skills - Good
Organization skills - Good
Collaboration & team skills - Good
Analytical and problem solving skills - Good
Strong verbal and written language skills in both French and English
Benefits
Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans
Company
BMO
We’re a bank, but there’s more to it than that. When you join BMO, it opens a world of opportunities.
10001+ employees
H1B Sponsorship
BMO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (2)
2023 (6)
2022 (4)
2021 (2)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$7.54B2025-10-23Post Ipo Debt· $142.91M
2025-02-26Post Ipo Debt· $871.76M
2024-07-09Post Ipo Debt· $750M
Leadership Team
David Casper
U.S. Chief Executive Officer
Azam Dawood
Head Of Sourcing
Recent News
2026-01-20
MarketScreener
2026-01-06
Company data provided by crunchbase