Boston Mutual Life Insurance · 7 hours ago
Service Acct Representative - Floating Team
Canton, MA
Full-time
Onsite
Senior Level
$26/hr - $36/hr
5+ years expBoston Mutual Life Insurance is a progressive life insurance company dedicated to offering financial peace of mind to working Americans and their families. The Service Account Representative is responsible for supporting the overall Customer Experience team during peak processing times while ensuring a high level of service professionalism is maintained.
Financial ServicesInsurance
Responsibilities
Handle a variety of inquiries and problems from internal teammates and external partners (policy owners and agents)
Reviews, researches and troubleshoots problems and initiates and/or completes action for requests
Partners with other areas for resolution to problems
Provide back-up support on all functions within the area; supporting work completion based on volume peaks or staffing challenges
Participates in project work for the department as a subject matter expert (SME)
Participates in presentations, training, and team meetings
Is available to the team for mentoring/training and assistance on cases and research
Assists the supervisor with the department’s quality reviews, work monitoring and delegation
Develops, maintains and distributes weekly and monthly reporting
Participate in team meetings, goal setting and team decisions
Other duties as required
Qualification
Required
College degree or related experience (Liberal Arts or Business)
At least 5 years of Customer Service experience
PC skills (Microsoft Office – Word, Outlook, Excel, Access, etc.)
Strong communication skills
Problem solver
Phone etiquette
Company
Boston Mutual Life Insurance
Boston Mutual Life Insurance Company
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Grant Ward
President and COO
Recent News
2025-11-19
Company data provided by crunchbase