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PNC · 6 hours ago

Business Experience & Planning Specialist Sr - Legal

PA - Pittsburgh (15222)

Full-time

Onsite

Mid, Senior Level

3+ years exp

PNC Bank is committed to delivering the best experience for its customers, and they are seeking a Business Experience & Planning Specialist Sr within their Legal organization. This role is responsible for designing and delivering training programs to ensure effective use of the Corporate Governance’s knowledge management system, while also leading strategy and curriculum development efforts.

BankingFinanceFinancial Services

No H1B

Responsibilities

Develop and execute a department‑wide training strategy that promotes core KM behaviors

Design and deliver role‑based curricula for attorneys, paralegals, and operations staff

Monitor, measure, and report on DMS (iManage) adoption and compliance

Support DMS upgrades and feature rollouts through readiness plans and training

Maintain a centralized Training Hub with on‑demand learning resources

Facilitate live and virtual trainings

Define and track KPIs

Qualification

Business DevelopmentBusiness Intelligence (BI)Data IntegrationStrategic PlanningData MiningAnalytical ThinkingPlanning TacticalAccuracyEffective CommunicationsProblem SolvingAttention to Detail

Required

Strong facilitation, communication, and content development skills

Supports one or more line of business initiatives to understand, analyze, develop and implement key line of business solutions that will drive business objectives

Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners

Understands the business problem, identifies complex issues and prepares and executes a planned approach for one or more line of business initiatives

Defines and obtains data collection, research and reporting activities for assigned line of business initiatives

Conducts research, analyzes and recommends solutions for key initiatives

Works with key decision makers to ensure cross-business and cross-functional alignment and synergy

Serves as subject matter resource and advocate that understands and implements best practices and learning plans to meet business objectives

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience

In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered

Bachelors