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SkillOnNet · 4 days ago

Customer Support Representative – New Jersey

New Jersey, United States

Full-time

Onsite

New Grad, Entry Level

SkillOnNet is a leading company in the iGaming entertainment industry, providing a trustworthy experience for customers. As a Customer Support Representative, you will assist customers with inquiries, ensuring a high-quality client experience and resolving issues effectively.

GamingInformation TechnologySoftware

Responsibilities

Effectively communicating with customers in their designated language

A high emphasis on quality, with particular attention to detail and accuracy

Providing an outstanding client experience and resolving issues on first contact

Resolve product and service issues by clarifying customer complaints, determining the origin of is-sues, identifying and explaining the best course of action, and following up to assure resolution

Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way

Escalating requests where needed

Thoroughly investigating player concerns

Promoting a “Safer Gaming” philosophy

Staying UpToDate on rules, processes, and licencing needs

Contributing to collective effort by achieving necessary results

Go above and beyond when engaging customers

Taking part in the Onboarding Programs

Qualification

Customer service experienceEnglish fluencyComputer proficiencyCommunication skillsActive listening skillsAccountabilityConscientiousnessAdaptabilityPerform under pressureTrustworthiness

Required

English fluency

Strong communication/public relations along with active listening skills required

Customer orientation and the ability to adapt and respond to diverse sorts of characters

Proficiency working on computers and touch typing are required

Ability to perform under pressure

Accountability and conscientiousness

Demonstrates high levels of trustworthiness, accountability, and conscientiousness in handling sensitive financial and personal data

Preferred

Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training

Benefits

Montly incentive Bonus

Monetary vouchers on Birthdays and other special occasions

Options to enrol in Company's medical insurance plan

Possibilities to enrol in Company's pension plan

Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities.

Casual Dress Code