PayPal · 9 hours ago
Team Lead, Operations
San Jose, California, United States of America
Full-time
Hybrid
Senior Level
$88K/yr - $126K/yr
5+ years expPayPal has been revolutionizing commerce globally for more than 25 years. As the Operations Lead for Honey, you will be accountable for successful delivery and optimization of deals operations, partnering with key stakeholders across Commercial, Product, and Honey-facing teams to deliver on strategic vision.
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Provide high-level technical support and consulting to developers, merchants, and internal teams, ensuring adherence to best practices
Install and configure payment APIs (Application Programming Interface) and commerce products, ensuring seamless integration and optimal functionality
Execute test scenarios involving code, software, hardware, devices, and endpoints to verify system performance and reliability
Replicate, document, and escalate potential bugs or issues to the Product Development teams for resolution
Communicate complex technical issues effectively to merchants and internal departments, ensuring clarity and resolution
Identify and troubleshoot irregularities in functionality or unexpected behaviors in PayPal products and services
Deliver a best-in-class, white-glove experience to merchants by providing tailored support and proactive solutions
Create detailed technical documentation and guides for PayPal merchants to facilitate understanding and use of products
Diagnose and resolve issues related to APIs, code, services, and network connectivity with precision and efficiency
Lead and mentor the deals team, store creation team, and store maintenance team to ensure efficient execution of operations
Oversee the full lifecycle of deals from creation through performance tracking
Establish and refine processes for creating and maintaining high-quality store listings that drive Advertiser success
Build a comprehensive playbook of strategic and tactical best practices for deal management, store creation, and maintenance across the Honey ecosystem
Manage relationships with contract vendors and offshore teams to ensure quality deliverables, timely execution, and adherence to operational standards
Use operational dashboards and performance metrics to monitor team productivity, deal performance, store quality, and vendor SLAs
Partner with Commercial, Product, and client-facing teams to align operations with business priorities
Qualification
Required
3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
5+ years in operations, programmatic advertising, or related field with direct experience managing paid media campaigns, deals, or similar operational functions
2+ years leading and managing teams including analysts, operations managers, campaign managers, or similar roles
Proven experience working with contract vendors and/or offshore teams, including performance management, communication protocols, and quality assurance
Strong knowledge of the digital advertising ecosystem, demand-side platforms (DSPs), supply-side platforms (SSPs), and deal structures
Demonstrated ability to manage complex operational workflows with multiple priorities, maintaining consistent performance metrics and operational diligence
Proficiency with data analysis and performance dashboards to derive insights and communicate findings to diverse audiences
Track record of identifying operational inefficiencies, implementing solutions, and scaling processes to support business growth
Attention to detail across budget management, inventory tracking, deal structuring, and quality assurance—essential for maintaining accuracy and operational excellence
Strong communication and stakeholder management skills, with ability to work effectively across time zones and with distributed teams
Preferred
Experience with Tableau or advanced analytics platforms
Familiarity with the Honey business model or consumer cashback/rewards programs
Experience managing multiple external vendors simultaneously
Background in deal operations or programmatic trading
Benefits
Medical, dental, vision, life and disability insurance
Parental and family leave
401(k) savings plan
Paid time off
Flexible work environment
Employee shares options
Health and life insurance
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
H1B Sponsorship
PayPal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1144)
2024 (917)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
PayPal UK CEO
chaloem khompitoon
President & CEO
Recent News
2026-01-14
2026-01-13
The Real Deal
2026-01-13
Company data provided by crunchbase